Product Manager, Lendable
Plus equity
More information about location
3+ days a week in office (Shoreditch, London)
Profitable Fintech Unicorn - Lending Platform
Posted today
Profitable Fintech Unicorn - Lending Platform
501-1000 employees
Posted today
Plus equity
More information about location
3+ days a week in office (Shoreditch, London)
501-1000 employees
Company mission
To make consumer finance amazing: faster, cheaper and friendlier.
Role
Who you are
- We’re looking for someone who combines strong strategic thinking with hands-on delivery, and who is excited to champion AI as a core capability across Operations
- Product management experience: 3+ years building products, platforms or internal tools; 5+ years for a Senior PM. We’re open to title depending on experience
- AI fluency: Hands-on experience automating workflows using the latest AI tools (e.g. with n8n, Zapier, Claude Code, scripts, or similar)
- Data-driven: Strong analytical skills; comfortable with Excel/Sheets and ideally some SQL. You use data to prioritise, validate and iterate
- Delivery excellence: Proven track record of owning and delivering complex, cross-functional product initiatives
- Ops experience (preferred): Experience with scaling customer support or operational functions in a similar environment to Lendable
- Bias for action: You move fast, ship early, and iterate based on feedback instead of waiting for perfect information
- Operational excellence: Strong prioritisation skills; you can say “no” and keep the team focused on high-impact work
- Stakeholder management: Track record working with non-technical teams (Finance, HR, Legal, Compliance, Operations) and translating their needs into robust solutions
- Communication & influence: You can explain complex workflows simply, adjust your communication to your audience, and bring people along on the journey
- Problem solving: You relish untangling messy processes and breaking complex problems into small, shippable chunks
What the job involves
- We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes
- Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
- Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
- We’re looking for a strategic and data-driven Product Manager to join our dynamic product team in one of Europe’s only profitable Unicorns
- You will drive product strategy across Lendable’s global Operations function, working closely with our Head of Product and COO
- You will take broad ownership of the systems, tooling, and workflows that enable our Operations teams to define how our frontline and back office ops teams run efficiently and compliantly at scale, and embed the use of AI in a responsible way
- Our core aim is to maximise the number of active accounts each of our full time employees in our Ops function can look after, and we are aiming to automate >80% of all customer interactions using AI agents
- In this role, you will partner closely with product, operations, engineering, data, and support teams to design and implement automated experiences that deliver effective automation, whilst maintaining excellent customer service
- This is a high-responsibility role with significant strategic visibility, where you’ll play a key role in shaping the long-term roadmap for how Operations at Lendable evolves
- Support Head of Product with defining and delivering the roadmap to automate >80% of customer interactions across chat, email, and voice
- Design scalable AI-powered servicing journeys that improve resolution rates, QA scores, and customer outcomes
- Lead the evolution from proof-of-concept AI tools to robust, production-grade systems
- Identify and solve bottlenecks across Complaints, Fraud & Financial Crime, QA, and servicing workflows
- Improve agent tooling, data visibility, and workflow design to maximise productivity and quality
- Manage large, high-impact projects across Product, Engineering, Data, Risk, Compliance and Operations
- Align stakeholders on strategy, trade-offs and delivery plans
- Balance automation gains with regulatory robustness and customer service quality
- Analyse customer journeys, call flows and behavioural data to identify high-impact automation and deflection opportunities
- Monitor AI performance and implement robust feedback loops to improve reliability and safety
- Evaluate unintended consequences of automation and proactively mitigate customer and regulatory risk
- Ensure all AI deployment adheres to regulatory requirements and best practices
- Upskill operational teams in how AI systems work and how to use them effectively
- Embed a culture of experimentation, data-driven iteration, and continuous optimisation
Salary benchmarks
Our take
Lendable competes with banks, other lenders, and consumer finance companies to make finance and credit easier to access for all consumers. Streamlining the loan application process, the company cuts personalised rates and fund transfers from days to minutes.
Lendable believes it can win in this crowded field due to its market-best customer service and strong financials. Part of its success is due to its funding coming from institutional investors. Lendable originates and services its loans on behalf of institutional investors, but doesn't hold them on its own balance sheet.
Growing insolvencies will worry all lending platforms, but Lendable looks well-placed to weather any credit storm given its substantial debt financing. With fresh funding, this profitable fintech unicorn is poised to make credit access easier for consumers. And with the launch of two new products in the US, Lendable is certainly in a good position for more growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2022
$286.5m
GROWTH EQUITY VC
Sep 2017
$6.5m
SERIES A
Total funding: $296.5m
Company benefits
- 💸 Best-in-class compensation, including equity
- 🏥 Comprehensive private health insurance (including dental, optometry and general wellbeing)
- 🎊 Multiple opportunities to socialise with your team and the wider company
- 💻 Equipment provided for you to do your best work!
- 🏠 You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas (hybrid)
- 🍲 Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday
- 🚗 EV car scheme (Octopus)
- 🚲 Cycle to work scheme
- 🧮 Pension
- 🌴 25 days of annual leave - excluding bank holidays
- 🏋️♀️ 50% off gym memberships at Virgin Active and Nuffield (via Vitality health insurance)
Company HQ
London, UK
Articles
Leadership
Martin Kissinger
(Co-Founder & CEO)Studied Economics as an undergraduate at LSE before doing an MPhil at Oxford University. Worked as an Entrepreneur in Residence at Rocket in Berlin.
Share this job
View 45 more jobs at Lendable