Customer Support Advisor, Squarespace
$52-71k
Website builder and ecommerce platform
Job no longer available
Website builder and ecommerce platform
1001+ employees
Job no longer available
$52-71k
1001+ employees
Company mission
To help people with creative ideas stand out and succeed.
Role
Who you are
- Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
- To be eligible for this role you will need to live in one of the following states: Colorado, Oregon, or Washington
- Ability to work Pacific Standard Time Hours
- Experience with dynamic writing skills with strengths in grammar and spelling
- Strong reading comprehension to help identify the cause of a problem
- Comfortable working in a independently and collaboratively in a remote role
- Capable managing ambiguity and adapting to change
- Previous customer support experience a bonus
- A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
- Uninterrupted, reliable network connection
What the job involves
- Engage our customers through live chat and email in a thoughtful, caring and efficient manner
- Troubleshoot straightforward and complex customer issues
- Keep up-to-date on new product features and improvements
- Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
- Achieve set targets for pace and quality in live chat and email
- Identify system issues and communicate with our Product Operations team
- Identify non-standard customer experiences and escalate issues
Our take
Chances are you have already landed on a website developed using Squarespace. Millions of small businesses, entrepreneurs, creatives, and professionals have used the company's suite of products manage their projects and businesses through websites, domains, e-commerce, marketing tools and scheduling.
Thanks to its ability to allow anybody to build a website without any coding knowledge, Squarespace has positioned itself as an industry leader, despite fierce competition from the likes of WordPress and Shopify, who are both larger businesses on paper.
Since its creation in a dorm room in 2003, Squarespace launched a direct-listing on the New York Stock Exchange in May 2021 with a valuation of $6.8 billion, though this has dropped to $4.8 billion in the proceeding few years. Nevertheless, Squarespace has expanded to offer a wide range of tools that go beyond simple website production. The company remains focused on further developing new capabilities, all whilst maintaining its overall goal of simplicity.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2021
$300m
GROWTH EQUITY VC
Jul 2019
$0.1m
GRANT
Total funding: $378.8m
Company benefits
- 100% health, dental and vision coverage for you and your dependents
- Up to 20 weeks of paid family leave
- Fertility & adoption benefits
- 401k match
- Flexible PTO
- Mental health coverage, including free access to Talkspace, Headspace, and Ginger
- Equity plan for all employees
- Donation match
Company HQ
Hudson Square, New York, NY
Leadership
Anthony Casalena
(CEO)Studied Computer Science at University of Maryland. Founded Squarespace in 2003 and has served as CEO since its inception. Remains actively involved in the engineering, design, and product teams within the organization.
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