Scaled Customer Success Manager, Revenue
$105-135k
OTE
Sales engagement platform
Open for applications
Sales engagement platform
101-200 employees
Open for applications
$105-135k
OTE
101-200 employees
Company mission
To unlock human potential with science.
Role
Who you are
- We’re looking for people who want to shape the future of human potential with AI
- Do you love helping customers succeed at scale? Do you get energy from solving problems, building scalable programs, and leveraging AI to make a big impact across many accounts? At Revenue.io, we power high-performing sales, CS, and marketing teams with real-time assistance, and we’re looking for a Scaled Customer Success Manager to take our customer experience to the next level
- This role is perfect for someone who thrives in a high-volume environment, enjoys talking to customers, but also has the technical and strategic chops to design automation, build in Salesforce, and create repeatable programs that drive adoption and outcomes
- 2+ years in Customer Success, consultative Sales, account management, or strategic consulting (SaaS preferred)
- Strong Salesforce expertise (3+ years in the ecosystem; certifications or sales ops background a plus)
- Demonstrated success driving adoption, retention, and growth across a portfolio of customers
- Experience balancing proactive one-to-many programs with strategic one on one engagement
- Technical and analytical mindset, comfortable with workflows, automation, and data-driven prioritization
- Excellent communication and relationship skills, with the ability to coach, influence, and inspire customers at scale
- Builder mentality, resourceful, curious, and eager to design scalable programs from the ground up
- Adaptability to thrive in a dynamic startup environment, with a balance of strategy and hands-on execution
What the job involves
- You will join a high-growth team and work with experienced mentors to scale the core platform behind our AI-driven products. This is a chance to build industry-defining technology in a collaborative, mission-driven environment
- As our first Scaled Customer Success Manager, you’ll manage a broad portfolio of SMB and Mid-Market customers and build the programs that allow us to deliver value consistently across hundreds of accounts
- You’ll strike a balance between one-to-one strategic engagements and one-to-many scaled interactions, leveraging automation, digital touchpoints, and proactive enablement to help customers succeed
- You won’t just inherit processes, you’ll create them. You’ll use AI, Salesforce, and sales engagement tools to identify risks and opportunities early, orchestrate timely interventions, and drive adoption. You’ll partner closely with leadership to build a scalable customer success engine that accelerates retention, expansion, and advocacy
- Design and deliver scalable CS programs that enable ongoing adoption, customer education, and value realization across a large portfolio (50+ accounts)
- Leverage AI and automation (sequences, workflows, digital touch) to efficiently engage customers at the right moments in their journey
- Spot risks early by analyzing product usage, customer health, and behavioral signals, triggering the right intervention at scale
- Enable customers for long-term success by creating playbooks, office hours, webinars, and self-serve resources that help teams adopt Revenue.io best practices
- Act as a trusted advisor for high-priority accounts when deeper consultative engagement is needed, balancing 1:1 and 1:many approaches
- Build in Salesforce to customize reporting, design workflows, and ensure smooth adoption of our Salesforce-native platform
- Partner cross-functionally with Sales, Product, and Support to deliver customer feedback, drive roadmap influence, and unlock expansion opportunities
- Own renewals and expansions, managing your book with a focus on retention and growth
Our take
A large portion of sales reps say that their biggest challenge is actually getting in contact with potential customers. Revenue's platform uses AI to analyze and advise front line sales reps and revenue managers on how and when to engage with potential customers according to time, day, and communication method.
Formerly known as ringDNA, Revenue's ultimate advantage is that it boosts user productivity and revenue through data analysis. Among its product stack of intelligent dialing and conversational AI, it is its coaching solutions that stand out, with the company claiming that it halves new sales rep ramp-up time, cuts employee churn, and doubles the number of people that managers can train.
Revenue has developed an impressive set of Enterprise customers including Amazon Business and Hewlett Packard Enterprise. The company is unique in being a leader both in sales engagement and conversion intelligence, showcasing that it is operating at the forefront of its field.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2014
$2.4m
SEED
Jul 2014
$0.8m
CONVERTIBLE
Total funding: $5.6m
Company benefits
- Transformative Technology - Revenue.io uses artificial intelligence to help human beings work smarter, faster and more intelligently than ever before. It’s more than a technology platform. It’s a movement
- Rapid Growth - Backed by Goldman Sachs, Bryant Stibel, and Palisades Capital, Revenue.io is growing fast, and your career will too
- Executive Mentors - The award-winning Revenue.io management team spends most of their time with employees at all levels. If you’ve always wanted direct access to the C-suite, your ideas and passion will be welcome at Revenue.o
- Vibrant Culture - We work hard, but you’ll find plenty of company outings, nerf wars, ping pong matches and charitable initiatives at Revenue.io. It’s no wonder that we win “Best Place to Work” awards every single year!
- Team Collaboration - At Revenue.io, team huddles don’t just happen in meetings - it’s part of the culture because collaboration is a top priority. If you’ve always wanted real teamwork at the office, Revenue.io is for you
- Great Perks - Standing desks, lovable swag, generous PTO, paid holidays, free lunches, best-in-class medical coverage and much more come standard. (Did we mention your dog can come to the office?)
Company HQ
Sherman Oaks, Los Angeles, CA
Leadership
Howard Brown
(CEO & Founder)They started their career as a Marriage Therapist before founding 4therapy.com, Senior Transitions, and DemandResults. They used this experience to found ringDNA in 2013, serving since as CEO.
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