Principal Product Manager, Gusto

• 8+ years of product management experience driving platforms and systems including experience leading communication platforms or products that involve messaging, notifications, or real-time communications
• Ability to translate business requirements into technical specifications and work closely with the engineering team to deliver remarkable solutions
• Proven track record of successfully leading complex projects from concept to launch
• Expertise in identifying and understanding patterns across interconnected systems
• Strong data literacy, and the ability to derive data-driven insights that guide strategic decision-making
• Strength in finding clarity in ambiguous situations to make informed and well-reasoned decisions
• Exceptional communication and interpersonal skills, with the ability to influence and inspire cross-functional teams

• We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees
• We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details
• Our Product team is lean, which means you’ll have a high degree of impact and ownership
• We’re here to serve small and medium businesses
• Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners
• Gusto has a unique opportunity for an accomplished communications platform product leader to re-think customer communications within the entire Gusto portfolio
• This exciting opportunity represents the inflection point that the Gusto Communications Platform currently faces – it serves its current jobs to be done well with a complex todos and communications system, but what will it take to help bring Gusto into the next 3-5 years
• This will be your question to answer, and an opportunity to go from strategy to roadmap to execution while leading the existing, high-performing, team that has gotten us this far
• The role reports into Gusto’s Core Experiences product group and plays a key role in driving customer awareness and actions to successfully run their business on Gusto
• Ownership: You will create the multi-year vision, strategy, and roadmap for the Communications Platform to meet key organizational OKRs
• This includes ensuring that the platform’s infrastructure meets expectations and supports primary jobs to be done
• North Star: Your goal is to elevate the Communications Platform, expanding its functionality to better serve customers, enhance product offerings, and meet compliance requirements, all while measuring performance against key indicators to inform future improvements
• Collaborate: You’ll work closely with Design, Engineering, peer Product teams, Compliance, and Legal to develop, launch, and manage/rearchitect the Comms Platform infrastructure
• Communicate: You will effectively communicate your work across technical and non-technical decision-makers
• Coordinate: You will manage dependencies across other product development teams to ensure seamless execution
• Research: You will conduct market research to inform strategy and improve platform performance over time

• Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
• Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
• Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
• If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
• Celebrate 5 or 10 years at Gusto and take a month off to recharge
• Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries

Total funding: $706.1m

For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.