Product Analyst, Finch
$80-86k
+ Equity
2+ days a week in office
API for payroll & HR
Be an early applicant
API for payroll & HR
101-200 employees
Be an early applicant
$80-86k
+ Equity
2+ days a week in office
101-200 employees
Company mission
To democratise access to the infrastructure that underpins the employment sector, and unlock much-needed innovations for both employers and employees.
Role
Who you are
- Data-driven, analytical, and operationally minded, with a track record of using metrics to identify and resolve process issues
- Comfortable working in ambiguous, evolving processes where the path isn't always fully defined
- Strong reporting and analytics skills, with experience building and interpreting operational metrics
- Proven experience handling structured data (Excel, CSV, JSON, etc.)
- Comfortable working in process-heavy, operational environments with multiple moving parts
- Able to independently manage and set clear deadlines across multiple simultaneous projects
- Strong written communication skills and ability to clearly document processes so they can be optimized over time
- Comfortable coordinating with multiple parties and building relationships both internally and externally
- Comfortable working with SQL to locate the right data sources, join tables, and build dashboards you can verify and trust — 1+ years of experience working across multiple datasets preferred
- Working knowledge of Python for data analysis, scripting, or automation
- 2–4 years of experience in business operations, product operations, business/data analysis, or a related analytical role at a financial, tech, or fintech company
What the job involves
- We're looking for a data-driven Product Analyst to support SLA monitoring and tracking, provider expansion, and automation initiatives
- This role owns operational workflows end-to-end with a strong emphasis on metrics, tracking, and identifying where processes are off track
- This individual will partner closely with product, integrations, and engineering to move work from manual support toward scalable automation
- Monitor SLAs and operational performance across multiple product workflows, flagging misses or anomalies as they emerge
- Investigate root causes behind performance issues and process breakdowns
- Build and maintain actionable reporting and dashboards that surface where processes are on or off track
- Own operational workflows end-to-end, with clear visibility into status, bottlenecks, and outcomes
- Help drive the full lifecycle of new provider/connection work, including intake, data mapping, cross-team coordination, parallel run support, and handoff toward automation
- Act as a key point of coordination across the stages of provider expansion, ensuring nothing falls through the cracks
- Partner closely with product, integrations, engineering, and operations teams to identify opportunities to move workflows from manual support to scalable automation
- Communicate progress, blockers, and risks clearly to stakeholders across functions
- Independently run with ambiguous or evolving problems, owning ongoing processes without heavy oversight
- Set a high bar for execution, both in terms of quality and speed
- Drive follow-through on initiatives from identification through resolution
- Success Looks Like:
- Familiarity working with payroll/HR systems or retirement
- Experience in a technical support, product operations, or business analyst role — preferably with an API-based or hyper-process-oriented product
- Experience building dashboards and tracking metrics in tools like Sigma
- Familiarity with Snowflake or other cloud data warehouses
- Comfortable digging through logs (e.g., Datadog) to help investigate operational or technical issues
Our take
HR teams often deal with disparate systems for employee information and payroll that don't line up neatly with one another. This requires a large amount of manual data entry, slowing vital processes down. Finch exists to solve this, providing APIs that allow companies to build a unified process and single dashboard for all a company's HR functions.
Through Finch, HR teams can manage employee benefit contributions, onboard new employees and much more without having to manually pull data from spreadsheets, pdfs and internal servers. Though it isn't the only company tackling this issue, Finch stands out for security features which allow for the data it handles to be encrypted in transit as well as at rest.
The company has raised significant funding which support further product development and the expansion of its team, especially across engineering, product and customer success. As the company is already revenue positive, and the demand for its product is only growing, Finch is well poised for future success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2023
$3.5m
LATE VC
Feb 2023
$40m
SERIES B
Total funding: $64.7m
Company benefits
- $1K to build your home office
- 401(k) retirement program
- Equity to full-time teammates
- Stipend for co-working spaces
- $100/month wellness stipend
- Professional development budget
- $600/month stipend for groceries
- Company-wide off-sites twice a year
Company HQ
Financial District, San Francisco, CA
Leadership
Jeremy Zhang
(Co-Founder & CEO)Studied Electrical Engineering and Economics at Duke University. Was a Y Combinator member in 2020. Worked in R&D at Amazon Robotics, and as an Early Engineer at Smartcar.
Ansel Parikh
(Co-Founder & COO)Studied at NYU Stern School of Business and Y Combinator. Worked as an Equity Research Associate. They are an Investor at Kleiner Perkins and Bond.
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