Customer Onboarding Manager, Beyond
Spanish & Portuguese Speaking
+ Stock options
Rental revenue management
Be an early applicant
Rental revenue management
201-500 employees
Be an early applicant
+ Stock options
201-500 employees
Company mission
To deliver a best-in-class revenue management solution for short-term rental owners and managers as it offers the tools they need to get, grow and keep revenue.
Role
Who you are
- Curious: you have a knack for learning the ins-and-outs of SaaS software
- Empathetic: you have deep customer empathy and find fulfillment in helping customers reach their goals
- Collaborative: you enjoy working with people and are driven to provide an excellent customer experience
- An overachiever: you go above and beyond for both teammates and customers
- A natural communicator: you are able to convey complex ideas clearly and effectively. You understand different customer profiles and know how to adapt your communication style to meet their needs and expectations
- Customer Oriented: Understand different customer profiles and know how to adapt communication style to meet their needs and expectations
- 1 to 2 years of relevant experience in project management, customer experience, onboarding, or customer-facing roles
- Fluent in English, Spanish, and Portuguese
- A solid understanding of onboarding best practices
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication abilities, capable of communicating effectively at all levels
- Detailed-oriented and process-driven professional
- Proven ability to handle multiple projects simultaneously
- Proven ability to learn how to use cloud-based SaaS solutions
- Highly motivated, driven self-starter
What the job involves
- Beyond is looking to add an Onboarding Manager to lead our onboarding efforts for new customers. As the world and travel landscape shift around us, so too do the needs of our clients. This role plays a key component in ensuring that our customers not only successfully adopt our solutions but also thrive in this evolving environment
- Training and educating the customer on Revenue Management best practices and how to use Beyond Pricing to achieve their revenue goals
- Driving early product adoption by ensuring customers understand and begin leveraging key features from the start
- Being responsible for the enablement and training of customers, ensuring they feel confident and autonomous using the platform
- Effectively managing the onboarding experience, ensuring timely completion of all tasks by both the customer and internal teams
- Launching customers efficiently and effectively to build stronger relationships, drive product adoption, and ultimately improve retention and satisfaction
- Maintaining a deep understanding of Beyond’s suite of products, integrations, and pricing algorithm
- Customizing the onboarding approach and feature set to meet the specific needs and goals of each customer
- Collaborating with cross-functional teams (e.g., Product, Support, Sales) to ensure a seamless and positive customer experience
- Acting as the voice of the customer to the Product team, sharing insights, trends, and feature requests to help
Application process
- Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Meet with our Manager of Onboarding for a deeper dive video conversation
- Complete an assignment and present it during a video call
- Interview4 with our Director of Customer Experience
- Interview with our CRO as a final step
Our take
The demand for a short-term rental property depends on a wide range of real-time events, but this is often not considered when they are priced. Long-term analytics will often have an effect on prices based on annual events such as music festivals, but real-time events are rarely considered.
Beyond facilitates dynamic pricing solutions by finding the highest price customers are willing to pay for a short-term property rental. The startup achieves this through algorithmically analyzing real-time data such as customer information, current events and feedback to decide on a valuation.
The startup has supported thousands of property owners and 340,000 listings to date, holding a current focus on dynamic pricing for short-term renters on services such as Airbnb, Vrbo and Booking.com.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2019
$42.5m
SERIES A
Aug 2016
$2m
EARLY VC
Total funding: $46m
Company benefits
- Unlimited paid time off
- Global collaboration
- Equity options
- Paid parental leave
- Home office equipment purchasing
- US: 4% 401K match
- Private Health Insurance Plans
- Flexible work options
- Accessible senior leadership
- Professional development budget
- International travel opportunity
Company HQ
The East Cut, San Francisco, CA
Leadership
David Kelso
(Co-Founder & CTO)A former YC founder, Ember.js contributor, and experienced developer. They have built & maintained products used by millions of customers daily.
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