Customer Coordinator, Lightspeed
Account Management
+ Equity
1-3 days a week in office
Point of Sale & commerce platform
Posted today
Point of Sale & commerce platform
1001+ employees
Posted today
+ Equity
1-3 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- Experience in a coordinating, operational, or process-oriented role
- Understanding of B2B SaaS workflows (e.g. renewals, product adoption, account processes) & Salesforce experience is a strong plus
- Precise, structured, and able to prioritize while juggling multiple open tasks
- Clear communication skills with both customers and colleagues in French & English
- Passion for process improvement… you don’t just react, you create and optimize
- A team player with a hands-on mentality… you don’t wait, you make things happen
What the job involves
- Lightspeed is a global SaaS platform for hospitality and retail brands with big ambitions. We help our customers work smarter, scale faster, and delight their guests
- As a Customer Coordinator, you are the central link between our Account Management team, our customers, and the wider business. You are the operational ace behind key customer processes - so the team can focus fully on long-term retention, expansion, and impact
- But you’re not just an “admin.” You think in workflows, create structures and processes, spot bottlenecks early, and find solutions where others see chaos. Sounds like you? Then join us
- Be the team’s operational backbone: Manage and optimize processes, keep tasks moving, and ensure efficient workflows
- Coordinate what matters: From contract changes to product updates and SLA management - you make sure everything runs smoothly, is properly documented, and no detail gets lost
- Create clarity across teams: As the central link between Account Management, Sales, Support, and Finance, you bring transparency and speed to every communication
- Solve before things escalate: Spot operational bottlenecks early, think in solutions, and act proactively
- Bring structure to growth: Scaling SaaS businesses need processes—help us design and implement them for the Paris Account Management team
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
45 people
Matthew Passmore, Field Implementation Team Lead
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 42 more jobs at Lightspeed