Revenue Operations Specialist, Pinterest
$70-144.1k
+ Equity
More information about location
Visual bookmarking tool for saving & discovering creative ideas
Open for applications
Visual bookmarking tool for saving & discovering creative ideas
1001+ employees
Open for applications
$70-144.1k
+ Equity
More information about location
1001+ employees
Company mission
To bring everyone the inspiration to create a life they love.
Role
Who you are
- 3+ years in revenue operations, order management, sales support, or similar roles, ideally with exposure to advertising or SaaS business models
- Proven hands-on experience supporting vendors or contractors
- Experience handling escalated operational issues, ideally in a high-volume order management or billing environment
- Strong project management skills - demonstrated ability to balance multiple ongoing projects, track progress, collaborate cross-functionally, and deliver results on schedule
- Exceptional data analysis skills; comfortable with Excel, Google Sheets, or SQL to manage metrics, trends, and reporting
- Experience with Salesforce or similar CRM/order management systems
- High learning agility, strong initiative, and a proactive, solutions-oriented approach to challenges
- Experience designing or delivering training programs or process documentation
- Advanced communication and relationship-building skills
- Meticulous attention to detail and a demonstrated commitment to process excellence and accuracy
- A proactive, solutions-oriented mindset with a drive for continuous improvement
- Bachelor’s degree in a relevant field or equivalent experience
- Experience working with vendors/offshore teams
- Familiarity with Pinterest’s ad products, the SMB sales channel, and billing/order workflow nuances
- Experience with process automation, business requirements development, testing for new operational tools
- Knowledge of process improvement methodologies (Lean, Six Sigma, etc.)
What the job involves
- As a Revenue Operations Specialist at Pinterest, you’ll play a critical role in enabling our sales teams and partners to thrive
- You will ensure precise and efficient processing of orders, facilitate seamless operations between Pinterest and our vendor partners, and be a go-to expert for resolving complex escalations and driving operational innovation
- You’ll support both direct and vendor teams, drive process improvements, lead training initiatives, and play a key role in implementing new workflow enhancements, particularly in our SMB US/CA segment
- Process and manage incoming orders, coordinating seamlessly between the sales team, vendor partners, and our revenue department to ensure accuracy and timely processing
- Support and develop our vendor and contractor partnerships - managing escalations, resolving workflow issues, and providing training
- Develop in-depth knowledge of our processes, providing daily guidance and training sessions to sellers in partnership with Sales Enablement to ensure best practices
- Own and maintain playbooks and training documentation
- Identify and drive operational improvements and system automation within Salesforce, enhancing efficiency and productivity for Sales and Revenue teams
- Actively participate in and contribute to projects aimed at refining the order management process and other sales initiatives
- Build proactive, collaborative relationships with internal stakeholders (Sales, Sales Enablement, Sales Strategy & Operations, Revenue, IT) and act as the operational voice for feedback and process evolution
Our take
Inspiration and ideas can pop into your head at any time, and with the growth of social media and networking, sharing these interests and gaining exposure has never been easier. Pinterest exists to display these moments visually, as a kind of digital pinboard allowing users to save and share digital images which have inspired them.
Pinterest's emphasis on visual discovery has differentiated it from competitors and created a more positive and fulfilling experience for its users. Pinterest in many ways provides a respite from the ceaseless negativity that plagues social media such as Facebook and Twitter, and this is perhaps responsible for its userbase expanding to 450 million users in 2022, driven by uptake mostly outside of North America.
Pinterest has not been immune to woes affecting the global tech sector and made about 5% of its workforce redundant at the end of 2022 and the start of 2023. Having restructured to face a challenging climate, it is well-positioned to resume its growth, which has increased consistently year on year. Its immediate goals are to continue to grow its user base and expand the uptake of its short video product, which it aims to monetize.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company HQ
SoMa, San Francisco, CA
Leadership
Ben Silbermann
(CEO)Worked as a Product Specialist at Google for 2 years before leaving to work on his own apps, which led to founding Pinterest
Salary benchmarks
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