Manager, Elastic

• We are actively seeking a Manager for our Customer Architects (CA) in EMEA with demonstrable experience in leading successful teams
• You will have an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search
• You should possess a strong technical background, preferably with experience in cloud-based software solutions
• We value individuals who are passionate about staying at the forefront of technology trends with a growth mindset and excited to learn and implement new technologies
• While previous experience with Elastic solutions is not a prerequisite, an eagerness to adopt our suite of solutions and apply them effectively to solve our customers' challenges is critical
• Dynamic leadership skills, demonstrable of experience leading and growing Customer Success teams
• Minimum of 10 years of experience in a CSM, Technical Account Management or Pre Sales related role in a relative and fast-paced technology company
• Minimum of 5 years in a post-sales, Customer Success Leadership role, overseeing a team of individual contributors
• Track record of developing close relationships with sales and other related organizations
• Ability to manage and lead internal strategic initiatives
• Demonstrated experience building the processes and procedures of an evolving team
• Strategic, analytical thinker who isn’t afraid to roll up their sleeves and get into the weeds
• A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
• An understanding of Software Development life cycles and project management skills
• A deep understanding of Big Data and the techniques used to build modern complex data systems at scale
• Effective communicator of programs and concepts at all levels
• High degree of integrity and honesty; demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations

Desirable

• This key role involves not only driving the consumption of our Elastic solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion
• You will lead a team working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer’s expectations
• Your proven leadership, eye for business, and ability to identify/deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the elastic portfolio
• The role will be based out of either London or the Netherlands, with the ability to travel occasionally to our London or Amsterdam office
• Leading and growing a team of CA's
• Owning a full portfolio of Enterprise customers, you will be responsible for Renewal Rates, Customer Consumption, and a measure of Expansion
• Leading and guiding the entire post-sales customer lifecycle, including onboarding, ongoing initiatives, and renewal phases
• Strategizing with the direct sales organization on account planning, growth, and renewals
• Acting as an escalation point for renewals strategy, critical account issues, and ongoing account planning
• Accurately forecasting renewals and upsells
• Providing leadership and vision to Global Leadership Team, spearheading a number of strategic initiatives