IT Services Technician, xAI
More information about location
5 days a week in office
Building artificial intelligence
Be an early applicant
Building artificial intelligence
1001+ employees
Be an early applicant
More information about location
5 days a week in office
1001+ employees
Company mission
To build AI systems that can help humanity understand the world better.
Role
Who you are
- We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team
- The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred
- 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
- Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications
- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
- Strong communication and customer service skills to assist non-technical users effectively
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment
- CompTIA A+, Network+, or similar certifications are a plus but not required
- Ability work after hours and graveyard shifts
Desirable
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools
- Basic knowledge of Active Directory and user account management
- Willingness to learn and adapt to new technologies and processes
What the job involves
- This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues,onboardings and escalating complex problems to specialist teams in various IT disciplines
- Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues
- Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions
- Assist users with software installations, account setups, and password resets
- Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation
- Escalate unresolved issues to Level 2 or specialized teams with detailed documentation
- Maintain and update IT knowledge base articles and self-service wikis for common issues
- Perform routine maintenance tasks, such as software updates and system backups, as directed
- Assist with onboarding new employees, including setting up workstations and accounts
- Adhere to company IT policies, procedures, and security protocols
- Provide new hire onboarding and offboarding service support
Our take
xAI is Elon Musk's venture into the world of artificial intelligence, and like all things Musk, it's going big. Its setting out to build AI that helps humanity understand the universe and its starting with Grok, its conversational AI chatbot already integrated into X (formerly Twitter). With access to real-time data and a powerful ecosystem of Musk-led companies, xAI is certainly pushing towards artificial general intelligence at serious scale.
Like all bold ventures, xAI has faced its share of controversy, from questions about regulation to the overlap across Musk's businesses. But fans are still seeing the bigger picture: an interconnected tech ecosystem where AI, social media, and space exploration feed into one another.
Recently, the company made headlines with its massive "Colossus" supercomputer project, powered by tens of thousands of Nvidia GPUs. While the data center's temporary power setup has faced environmental scrutiny, the scale of ambition is certainly undeniable. From launching tap-to-pay features on X to building one of the most powerful AI training systems on Earth, xAI is moving fast.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jan 2026
$20bn
SERIES E
Jul 2025
$5bn
GROWTH EQUITY VC
Total funding: $37.1bn
Company benefits
- Health and wellness: Comprehensive health insurance including medical, dental, vision, and disability coverage
- Life and family: Life and AD&D insurance and fertility benefits to ensure our team’s well-being and peace of mind
- Flexible vacation: We work hard but avoid burn out. Take time off when you need it
- Visa sponsorship: We support international talent with visa sponsorship to join our team
- 401(k) plan: Retirement savings plan to secure your financial future
Company HQ
Downtown, Burlingame, CA
Leadership
Elon Musk
(Founder)Founder, Chairman, CEO, and CTO of SpaceX. CEO and Product Architect of Tesla. Chairman and CTO of X Corp, founder of the Boring Company, co-founder of Neuralink and OpenAI, and president of the Musk Foundation.
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