Staff Customer Success Manager, Checkr
$169-199k
+ Competitive cash and equity compensation
3+ days a week in office
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$169-199k
+ Competitive cash and equity compensation
3+ days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS
- Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
- A track record of driving both retention and expansion
- Comfort working with executive stakeholders as well as customer technical teams
- Experience in a high-growth environment
- Curiosity about AI and a habit of experimenting with it in your workflows
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through change, and take ownership of outcomes
- You don't need a technical background or a history in a technical account management role
- You do need to be sharp and technically comfortable
- Take full ownership of revenue and outcomes
- Push customers forward when momentum slows
- Balance empathy with accountability
- Stay calm and effective in a fast-moving, high-growth business
- Prefer building scalable systems over maintaining the status quo
- People describe you as gritty, commercially sharp, resilient, and proactive
What the job involves
- This is a proactive, commercially minded CSM role. You'll be the trusted partner our customers rely on and the owner of outcomes across your book of business. You'll join a team with momentum, playbooks to build on, and room to make them better as we scale. As the business grows, so will the opportunities for you, with real room for personal and career growth
- Own Strategic Accounts End-to-End:
- Serve as the primary post-sale owner for high-impact, high-visibility customers
- Drive executive-level alignment on business goals and measurable outcomes
- Ensure customers move from contract to meaningful production usage quickly
- Drive Adoption & Commercial Growth:
- Identify underutilization and remove barriers to deeper adoption
- Surface expansion opportunities tied to customer workflows and risk exposure
- Partner closely with Sales on renewals and strategic growth motions
- Be accountable for retention and expansion revenue across your portfolio
- Use AI tools to work smarter and scale your impact across accounts
- Translate Product Into Business Impact:
- Understand customer workflows well enough to connect product capabilities to operational and financial outcomes
- Lead quarterly business reviews that demonstrate ROI and strategic value
- Turn performance data into actionable insights that shape customer strategy
- Leverage AI to turn data into insights
- Bring the voice of the customer to Product and leadership through structured feedback
- Help Us Scale:
- Apply and refine our segmentation, engagement models, and risk signals as the customer base grows
- Strengthen repeatable frameworks for onboarding, renewals, and expansion
- Contribute to the processes and best practices that let the team support more customers without losing quality
- Raise the bar on what great customer partnership looks like as we grow
- Learn our product and data deeply and explain it clearly to customers
- Work with customers' teams to understand their workflows and what's slowing adoption
- Speak confidently with product and technical stakeholders
- Work in tools like Zendesk, Salesforce, Google Apps, Lovable, and Claude, and BI tools like Looker and Omni
- You'll play a direct role in scaling a high-growth business toward $100M
- You'll work with sophisticated customers solving complex trust and safety problems
- You'll have real, visible commercial impact on retention and expansion
- You'll help shape how Customer Success scales as the business grows
- You'll have room to grow your own career, with expanded scope and new opportunities as the company grows
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies, GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $552.2m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(Co-Founder)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(Co-Founder & CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
Salary benchmarks
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