Delivery Manager, Elastic
$113.1-215.1k
Salary varies depending on location. This role is currently eligible to participate in Elastic's stock program
More information about location
Open source platform powering search, observability, security, and more
Be an early applicant
Open source platform powering search, observability, security, and more
1001+ employees
Be an early applicant
$113.1-215.1k
Salary varies depending on location. This role is currently eligible to participate in Elastic's stock program
More information about location
1001+ employees
Company mission
To help turn endless data possibilities into real results with the power of Search AI.
Role
Who you are
- 5 years of consulting engagement delivery leadership experience
- Ability with establishing and leading high growth practices
- Engagement Planning - technical understanding, strategic mentality, translating Elastic vision into a tangible project plan
- Experience in completing projects from beginning to end with a strong prioritization and time management POV
- Good Change Management skills
- Track record of improving high pressure or at-risk accounts when necessary
- Highly collaborative and excels in a complex, matrixed environment
- Professional Services Automation (PSA) experience
- Bachelor’s degree in information technology or computer science or equivalent experience
- PMP/Scrum master certifications preferred
- Ability to thrive in a fast-paced, unpredictable environment
- PASSION: Passionate about Customer Success
- BEGINNER'S MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, an excellent storyteller
- URGENCY: Ability to move fast and drive business value and results
- TEAM PLAYER: A teammate that everyone enjoys working with and has a generous heart
- TRUST: Trust the company’s core values
- ADAPTABLE: Excels in high levels of uncertainty and change
What the job involves
- Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. The Delivery Manager is crucial to the project delivery of Elastic services and plays an essential role in keeping up with the growing demand for Elastic services!
- This position will work with the services team to service our global customer base on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most exciting and complex search, observability, and cybersecurity problems!
- The Delivery Manager will be a customer-facing role for leading our project delivery in the region, achieving revenue targets, handling communications, meeting facilitation, and reporting. The primary measurement of success for this role will be YOY growth in services revenue while consistently meeting customer satisfaction
- Complete Elastic training and become an expert in our Outcome Based Delivery Methodology and practices
- Engagement Execution from start to finish while identifying and mitigating risk, status reporting, and operations
- Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
- Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
- Become a key collaborator in your accounts renewal and add-on process through continuous collaboration with the Customer Success Group and Account Executives. Discovering lessons learned and looping them back into our internal standard processes
- Ability to lead a portfolio with multiple customers and engagements varying in size at one time by time management, strong prioritization, and setting customer expectations
Our take
Organizations are dealing with exploding data volumes increasingly sophisticated cyber threats, and the growing expectation tha ttechnology should help act on problems, not just report them. Ai is moving from experimentation into real operations, especially in security and observability where speed and context are critical. So now, both enterprises and governments are looking for simpler, shared platforms that sale easily and reduce complexity rather than add to it.
And Elastic sits at the intersection of these needs with its Search AI Platform that helps organizations turn large amounts of structured and unstructured data into clear insights and actiontions across search, security, and observability. Elastic's strength lies in its open, flexible approach, which breaks down data silos and provides a context people and AI systems need to make daster, better decisions. The goal is straightforward: help teams see what's happening, understand it quickly, and respond confidently.
Recently, the company worked with CISA to deliver a unified, cloud-based SIEM for US federal agencies, this highlights strong trust in Elastic's security and scalability. Alongside this, its AWS Agentic AI Specialization also reflects leadership in making autonomous AI system practical and reliable. Together, these milestones position Elastic well for the future, as organizations increasingly rely on shared platforms and intelligent systems to manage ris, complexity, and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2016
$58m
SERIES D
Jun 2014
$70m
SERIES C
Total funding: $162m
Company benefits
- Toast to your health: Fully paid health coverage for you and your family, in many locations.
- Craft your calendar: Flexible location and schedule for most roles.
- Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
- Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
- Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
- Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).
Company HQ
Union Square, San Francisco, CA
Leadership
Ashutosh Kulkarni
(CEO)Ashutosh joined Elastic in 2021 as CPO, becoming CEO in 2022. Prior to this, he was an EVP and CPO of Enterprise at McAfee, a Senior VP and GM of Web Performance and Web Security at Akamai Technologies, and a Senior VP and GM of Informatica Cloud at Informatica.
Shay Banon
(Co-Founder & CTO)Shay co-founded Elastic in 2012 and has served as the CTO since.
Navam Welihinda
(CFO)Prior to joining Elastic in 2025, Navam was the CFO at Grammarly. He also spent nearly 8 years at HashiCorp as VP of Finance and CFO and was the Head of Finance, Compose at IBM for 1 year.
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