Senior IT Support Specialist, Instacart
$111-117k
Plus new hire equity grant as well as annual refresh grants
Online grocery marketplace and grocery tech platform
Be an early applicant
Online grocery marketplace and grocery tech platform
1001+ employees
Be an early applicant
$111-117k
Plus new hire equity grant as well as annual refresh grants
1001+ employees
Company mission
To create a world where everyone has access to the food they love and have more time to enjoy it together.
Role
Who you are
- Ability to establish priorities, work independently, and successfully manage multiple projects
- You have 3 years of experience with helpdesk support and customer service
- You are familiar with macOS, Windows, and ChromeOS operating systems
- A self-starter with meticulous attention to detail and follow-through
- You are great at communicating with all types of people and personalities
- You love technology and delivering great customer service
- Ability to occasionally lift 40 lbs
Desirable
- 3+ years of relevant experience 3+ years of working with Mac, Windows and ChromeOS operating systems
- 3+ years of experience with Gsuite
- Familiar with the following systems: Okta, Jira and Slack
- You have a good understanding of AV systems (including Zoom and Hangouts)
- You are inclined to Google things you don’t know before asking someone
- You have a friendly personality and love to teach others
What the job involves
- We are currently seeking a Senior IT Support Specialist for our Instacart offices
- This position is a flex role with a set schedule for days in the office and remote
- This role will be responsible for providing stellar IT Support to our employees across our environment and in our NYC office
- This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company
- The IT Operations and Services team consists of IT Support, IT AV, and IT Executive Support
- Together we ensure that the Support experience across Instacart is at the highest level
- From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base
- Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
- Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team
- Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
- Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
- Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
- Troubleshoot and Support macOS, ChromeOS, and Windows
- Become familiar with all aspects of our IT environment to help support, maintain, and scale it
- Assist in keeping our knowledge base and documentation up-to-date
Our take
Instacart is an online grocery marketplace that operates a pick-up and delivery system in the US and Canada. Unlike standard grocery shopping, Instacart sends a “personal shopper” to your local store to buy your products, who then delivers them straight to your door on the same day via their own car. The company also supplies the Instacart Platform, with services for stores encompassing eCommerce, fulfilment, in-store, ads, and insights.
The increased modernization of society has meant more than ever that consumers are looking to buy their groceries online, making space for apps like Instacart to become daily life staples for years to come. Although the company must compete with other grocery store delivery services, such as Walmart’s own, it has expanded to cover large percentages of US and Canadian households, and is now aligned with over 1,500 retail banners across more than 85,000 locations.
With an expanding partnership with Kroger, Instacart continues to demonstrate why it's a leader in the gorcery delivery space. By powering fast, reliable delivery from neary 2,700 stores and introducing tools like the AI-powered Cart Assistant, Instacart isn't just enhanceing the way millions of families shop but also shaping the future of personalized, convenient grodery expericnes. This deepening collaboration underscores Instacart's ability to drive growth and deliver value to both customers and partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 15 rounds)
Nov 2021
$232m
LATE VC
Mar 2021
$265m
LATE VC
Total funding: $2.9bn
Company benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
Company HQ
The East Cut, San Francisco, CA
Leadership
Apoorva Mehta
(Co-Founder & Chairman)Studied Electrical Engineering at University of Waterloo. Worked in Fulfillment Optimisation SDE at Amazon.com before going on to co-found Instacart.
Brandon Leonardo
(Co-Founder)Interned at Cisco Systems as an IT Engineer. Later became a Senior Web Developer at Webs and then a Venture Hacker at Angel List.
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