Data Analyst, Spendesk
GTM
Salary not provided
SQL
Airflow
Salesforce
Hubspot
Amplitude
Segment
Snowflake
Intercom
Slack
Notion
dbt
Junior, Mid and Senior level
Barcelona
Company spend management platform
Be an early applicant
Company spend management platform
201-500 employees
FintechB2BPaymentsFinancial ServicesSaaS
Be an early applicant
Salary not provided
SQL
Airflow
Salesforce
Hubspot
Amplitude
Segment
Snowflake
Intercom
Slack
Notion
dbt
Junior, Mid and Senior level
Barcelona
201-500 employees
FintechB2BPaymentsFinancial ServicesSaaS
Company mission
To liberate businesses and people to do their best work.
Role
Who you are
- Significant experience in analytics, RevOps analytics, data analysis, or analytics engineering in a B2B SaaS environment (Customer Success / retention exposure is a strong plus)
- A track record of delivering insights that changed business decisions (not just building dashboards)
- Experience working directly with GTM stakeholders (CSMs/AMs/Sales/RevOps) and navigating ambiguous problem spaces
- Strong SQL skills (CTEs, window functions, performance-aware querying) and are comfortable exploring messy real-world data
- Solid experience with dbt and/or data modeling practices (dimensional thinking, entity definitions, grains, cohorting)
- Comfort with BI tools and building self-serve dashboards that stakeholders actually use
- Familiarity with experimentation or quasi-experimental thinking (before/after, cohort comparisons) is a plus, but not mandatory
- Highly structured in your thinking and able to turn complex analyses into simple, actionable recommendations
- Comfortable “in the field” with CSMs/AMs/Sales reps: you ask good questions, challenge assumptions, and build trust
- Outcome-driven: you measure success by reduced churn, earlier detection, and better interventions—not by number of reports shipped
- Proactive and collaborative, with strong written and spoken English
- Not ticking every box? We’d still love to hear from you. At Spendesk, we value skills, potential and diverse experiences. If this role excites you and you believe you could contribute, we encourage you to apply
What the job involves
- Spendesk is seeking a Full Stack Data (GTM / Retention) profile to help reduce churn by turning fragmented go‑to‑market signals into clear, trusted insights and concrete retention plays
- You’ll sit close to Revenue teams (RevOps, Sales, CSM, AM) and work hands‑on across the full analytics loop: framing problems, extracting and modeling data, building analyses and dashboards, and translating findings into recommendations that change how we operate
- This is not an ML-heavy role. We’re looking for someone who thrives on qualitative + quantitative investigation, rigorous business analysis, and high‑impact storytelling
- Your north star is simple: detect churn signals earlier, understand why they happen, and help teams act before it’s too late
- You’ll be embedded with our Revenue Operations organization - the team accelerating growth by enabling Marketing, Sales, and Customer Success with data-driven decision frameworks, operational excellence, and the right tooling
- You’ll report to the Head of Data so that you 1/ have a long term stable reporting line beyond the churn reduction project, 2/ can access data assets (BI and tables) that provide foundational capabilities you’ll be building your churn score and business process optimizations upon
- You’ll partner closely with stakeholders on the ground (CSMs, AMs, Sales reps, Support, Product) and collaborate with our two data squads (“Datapoints” + “AI & Data Products”) to ensure definitions, datasets, and reporting foundations scale
- As a Full Stack Data (GTM / Retention), you will own the end-to-end analytics workstream around churn prevention
- You’ll build and maintain a retention‑focused “source of truth” combining CRM, billing, product usage, support, and success interactions. You’ll run deep dives, design early warning indicators, and operationalize insights into dashboards and playbooks used weekly by GTM teams
- Over the first 6–12 months, success looks like: clearer churn definitions and drivers, reliable visibility from product usage to renewal outcomes, and a set of leading indicators and interventions that materially improves Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- You’ll work within Spendesk’s modern data stack and GTM systems:
- Data platform: Snowflake, dbt, BI tooling
- Product analytics: Amplitude
- Ingestion / exposure: Airbyte (cloud), Segment, Hightouch, Airflow
- Collaboration & reliability: GitHub (versioning/CI), Synq (observability), Notion, Slack
- GTM sources: Hubspot, Salesforce, Chargebee, Intercom
- You don’t need to be a data engineer, but you should be comfortable working “full stack” in analytics: SQL + modeling + BI + stakeholder workflows
- Define and maintain a robust measurement framework for churn and retention: logo churn vs revenue churn, GRR/NRR, contraction vs cancellation, renewal cohorts, and time windows
- Identify leading indicators of churn risk by combining product usage, engagement, support burden, onboarding progress, plan fit, payment behaviors, and relationship signals from CSM/AM notes
- Build and iterate on churn early-warning dashboards and weekly monitoring routines with RevOps and CS leadership
- Perform root-cause analyses on churn/contraction events and translate findings into prioritized, testable hypotheses
- Run discovery with CSMs, AMs, Sales and Support: capture “what we suspect,” then validate (or invalidate) with data
- Build structured churn narratives: what happened, when signals started, which segments are most affected, and what might have prevented the outcome
- Synthesize findings into clear recommendations (plays, process changes, product feedback loops) with measurable expected impact
- Build and own analytics-ready datasets in dbt that unify key GTM and product sources into consistent entities (accounts, contracts, renewals, users, usage, interactions)
- Define and document metric logic and common dimensions (segments, cohorts, lifecycle stage, service level) to prevent “multiple truths” across teams
- Implement pragmatic quality checks and monitoring for retention-critical datasets (freshness, completeness, key reconciliations)
- Design and maintain dashboards for stakeholders across RevOps, CS, and Sales with drill-downs by segment (e.g., company size), geography, plan/service level, cohort, and lifecycle stage
- Create automated reporting and “decision support” views that help teams prioritize actions (e.g., watchlists, at‑risk cohorts, newly deteriorating accounts)
- Support quarterly business reviews and forecasting discussions with retention insights grounded in data
- Partner with the Datapoints squad to align on the company semantic layer and ensure your GTM models fit the shared definitions
- Navigate with ambiguity: your recommendations to fight churn will potentially be to 1/ change our observability of sales processes 2/ change our CSM / AM daily routine, … based on that, the stakeholders with whom you have adherence or collaboration might change
- Act as a multiplier: help stakeholders become more data‑savvy and reduce ad‑hoc churn reporting by building durable assets
Application process
- As we are an international team, please submit your application and CV in English
Our take
Spendesk is an all-in-one spend management solution created to deliver more control, visibility, and automation to today's finance teams. Top startups like Drivy, Konbini, Dataiku or Deezer are already customers of Spendesk.
With flexible payments, approvals, automated receipt capture and real-time spend insights, the company specifically allows finance teams to decentralise operational spending across the business without any loss of control or visibility. Employees benefit from streamlined expense and invoice management through the Spendesk website and app.
Expense management platforms are becoming an increasingly crowded space, with competitors like Soldo and Expensify also building similar products. Spendesk will have to keep innovating its offerings to stay relevant. But with substantial funding to its name along with a number of strategic partnerships (including Visa), the company is making sure it stays ahead of the competition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
53% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$116.3m
SERIES C
Jul 2021
$116.3m
SERIES C
Total funding: $300.7m
Company benefits
- Transport reimbursement: Monthly contributions to your transport card (metro, bus or train)
- Offsites and events: Regular team events to exchange with other Spendeskers and get to know each other better
- Annual leave: 28 days per year to rest and relax
- €50 on your Spendesk card: To buy anything you need for work
- For Spendeskers with kids: Generous parental leave & a lot of flexibility for working parents
- Great offices: In the hearts of Berlin, London, Madrid, and Paris
Company HQ
L'Europe, Paris, France
Leadership
Axel Demazy
(CEO)Joined Spendesk in 2024 as CEO. Prior to this, they spent over 4 years at Jellsmack as the COO and General Manager and over 8 years at the Boston Consulting Group as a Partner.
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