Manager of Customer Success, Business Insider
$155.4-178.7k
Online news platform
Job no longer available
Online news platform
1001+ employees
Job no longer available
$155.4-178.7k
1001+ employees
Company mission
To inform and inspire the digital generation and become the most influential and loved journalism brand in the world.
Role
Who you are
- Requires Bachelor's degree or foreign equivalent in Marketing, Advertising, Data Analytics, Economics, Business, Cognitive & Linguistic Sciences, or a related field and three (3) years of experience in the job offered or related occupations
- Requires 2 years of experience in: leading a team within Saas to achieve/overachieve specific goals and metrics around customer success; identifying customer needs and defining and executing against KPIs; experience with software platforms, research media agencies, marketing/advertising or financial services companies; leading customer success within a subscription-based software-related organization
What the job involves
- Actively coach a team of Customer Success Managers
- Manage international/global clients
- Partner with Account Management team
- Collaborate with cross-functional partners in Sales, Marketing, Product, and Finance to solve business problems
- Work closely with the organization’s Senior Leadership on multi-functional and cross-departmental projects identifying areas of opportunity where teams can partner together to deliver a better client experience
- Partner with Sales Operations & Marketing to create and distribute customer satisfaction surveys amongst other projects that will help to drive feedback and accurate reading on health score
- Foster innovation within the team by sharing new ways clients can use to advance their digital strategy, Use engagement metrics to bucket accounts into categories (growth, risk, etc), Develop and execute strategies to address each
- Teach CSMs to build relationships, deliver value, extend empathy and resolve issues
Our take
Business Insider - that entered the market at roughly the same time as fellow digital news and media names Buzzfeed, Vice, and HuffPost - has steadily and solidly built itself into one of the most familiar digital platforms for business, current affairs, finance and tech news.
Business Insider was founded by well-known trader and entrepreneur Henry Blodget and sold to German giant Axel Springer in 2015, which signalled an uptick in its performance. This undoubtedly helped it to weather the storm of the pandemic, which hit advertisers hard, and saw many platforms like Insider's lose out on their major revenue stream.
It's also setting itself apart from the likes of Buzzfeed by staying focused on journalism, rather than moving sideways into entertainment, Business Insider's disciplined approach has paid off, and its subscriber numbers continue to steadily rise. Having established itself in the digital news space, at a time when more and more consumers are reading articles online, it can be assumed it will find further success in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2015
$25m
SERIES F
Mar 2014
$12m
SERIES E
Total funding: $55.6m
Company benefits
- Premium medical, dental, and vision coverage with several plan options, including one fully funded plan. Pet insurance, too!
- Retirement savings plan with a company match.
- Equal parental leave for all parents, plus family planning and maternity support through Maven.
- Flexible vacation policy and 10 company holidays.
- Mental health benefits including membership to the Calm app.
- Offices stocked with snacks and drinks.
- Monthly lunches, breakfasts, and other in-person events at all of our offices.
- An employee referral bonus program.
- Our Editorial Fellowship Program gives early-career journalists an opportunity to make a big impact in a digital newsroom.
- Lunch and learns, panels where we learn from our colleagues, and outside speakers to help empower our employees to expand their skills and advance their careers.
- Eight dynamic Employee Resource Group (ERG) programs that help shape company events, influence policies, and ensure every employee's voice is heard.
Company HQ
Financial District, New York, NY
Leadership
Henry Blodget
(Co-Founder & CEO)Alongside Business Insider, Henry is the Founder, CEO and EIC at REGENERATOR and the co-founder and Chair at Spooler Media.
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