Customer Success Manager, Outpost24
Cyber security risk management
Job no longer available
Cyber security risk management
201-500 employees
Job no longer available
201-500 employees
Company mission
To help customers automate cyber hygiene and tighten cyber exposure before their business can be disrupted.
Role
Who you are
- Has a BA or BSc in a relevant field
- Has 5+ years of client facing experience (and at least 2 years working with SaaS)
- Has experience within the IT field (preferably within the Cybersecurity landscape), working with IT execs and in cross-functional teams
- Has excellent communication and presentation skills
- Is a native German or French speaker and speaks fluent English. This is a requirement
- Has experience in working with complex, multi-divisional, multi-geographical customers
- Has the ability to create structure in ambiguous situations and design effective processes
- Makes customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships
- Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences
- Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions
- Passion for technology and for being a part of a fast-growing SaaS company
- Above all, we want to see someone who is an awesome team player – for us, attitude is everything!
What the job involves
- Understand customers’ needs, objectives and success metrics setting up a client framework where ROI can be demonstrated
- Onboard customers in using our technology by enabling them through targeted product demos to be experts in using our full product stack (including new products that we will continue to add to our current portfolio)
- Foster client engagement by providing clients with tailored guidance and best practices. Be a thought leader in the industry to truly drive value for customers
- Seek out for growth opportunities and strategize with sales on how to best exploit them
- Identify threats in real time and propose solutions to mitigate churn risk
- Deliver and communicate ROI for our customers, throughout the whole customer lifecycle being able to articulate messaging for both C level and operational/tactical users
- Drive education around product releases towards our customers through review meetings and ensure that new feature requests for customers are considered internally in building future product roadmaps
- Help define and optimize internal processes by identifying gaps and solutions proposals. Adhere to standard practices, taking advantage of the tools available for the team, and keep the CRM updated as critical to be able to manage workload efficiently and to provide the wider business visibility on our key clients
Our take
With cybercrime expected to cost the world economy over $9T in 2024, cybersecurity has never been more important. Outpost24 was founded in 2001 to help companies manage the growing threat of cyber criminals by assessing and testing an organisation's IT vulnerabilities and providing visibility of the assets at risk so that security holes can be closed before they are exploited by bad actors.
The cybersecurity sector is crowded, and Outpost24 faces intense competition from the likes of IBM and Cisco, not to mention a host of startups focusing on issues in the space. However, Outpost24 has managed to carve out a place for itself with a focus on security testing rather than becoming distracted by diversifying into other solutions. It is also the only company to offer full coverage across network, device, web, cloud data and user security in a single package. This approach has stood it in good stead for over 20 years and garnered it a client base of over 2,500 customers including HMV, BBC Worldwide and The Belgian National Lottery.
Outpost24 was acquired by Vitruvian Partners in 2022. With the injection of funding provided by its new parent company, Outpost24 is accelerating its product development and increasing its marketing efforts. While it is a significant business in the European and US markets, it is aiming to grow its market share and expand internationally in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (1 round)
Dec 2020
$21.1m
GROWTH EQUITY VC
Total funding: $21.1m
Company HQ
Pottholmen, Karlskrona, Blekinge län
Leadership
Karl Thedeen
(CEO)Previously SVP, Head of Metro Business group at Infinera and CEO of Transmode.
Share this job
View 6 more jobs at Outpost24