Lead Analyst of Advanced Analytics, Airbnb
$164-191k
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$164-191k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
- Have experience supporting Payments teams and/or have worked closely with payments organizations, with demonstrated exposure to multiple payment risk domains such as trust & safety, identity verification, fraud prevention, chargebacks, regulatory compliance, and financial risk management
- Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
- Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
- Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
- Exceptional communication and storytelling skills, you can distill highly technical work (model outputs, experimental results, complex data analyses) into clear, actionable insights for senior leadership and business stakeholders
- Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions
What the job involves
- We are seeking a highly skilled and experienced professional to join our team as the Payments Insights Analytics Lead
- In this role, you will play a critical part in executing the strategic direction of Airbnb's Payments operations
- Within this role, you will enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations
- The team is committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research
- We inject quantitative measurements into our user journey, product, processes and implement objective indicators of success
- You will collaborate in the development and implementation of policies and procedures related to receiving and processing funds
- Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g. , timely processing of payments motioning systems for issues)
- Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payments data globally
- Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals
- You are passionate about solving complex problems within the Payments domain using data, insights, AI/ML models, and experimentation; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis
- You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships and drive measurable impact
- You are a storyteller and technician that translates deeply technical analyses, and experimental results into compelling narratives that drive strategic business influence
- Ability to create impact for key projects at the eTeam direct level by iInfluencing strategy and roadmap through data-backed storytelling and actionable recommendations
- A Typical Day:
- Generating payment reports and analyzing payment data for insights and performance evaluation
- Provide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadership
- Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization
- Design, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvements
- You will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes
- Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities
- Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results
- Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-making
- Leverage experience across adjacent payment risk domains (trust & safety, identity, fraud, compliance) to bring cross-functional insights and identify systemic patterns or opportunities
- Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation
- Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing
- Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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