Accounts & Operations Executive, Thunes
+ Performance-based commission
Simplifying international payments
Job no longer available
Simplifying international payments
201-500 employees
Job no longer available
+ Performance-based commission
201-500 employees
Company mission
To connect every corner of the world and make the global economy accessible to all.
Role
Who you are
- You’re a natural people person who enjoys solving customer problems; you’re excited to deepen your knowledge of high-growth technology and payments businesses; you’re organized, proactive, and comfortable working with data and digital tools
- 3–5 years’ experience in B2B Account Management, Customer Success or related client-facing roles
- Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech or financial services
- Payments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quickly
- Tech-savvy and comfortable working with digital tools (e.g. Sales Force, Tableau, spreadsheets) and explaining product features to customers
- Operationally focused, with the ability to methodically grow live accounts by following structured plans and using metrics
- Strong customer success mindset, with a data-driven and process-oriented approach to managing accounts
- Solid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones
- Strong written and spoken English; Arabic is a plus
What the job involves
- The Accounts & Operations Executive will sit at the intersection of client relations and operational execution
- In this dual role, you will be the bridge between our clients and our internal technical and financial and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks
- Reporting to the regional heads of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes
- You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers
- Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health
- Identify and follow up on cross-sell and upsell opportunities to grow revenue
- Act as a day-to-day advocate for your customers, helping Thunes understand their needs and feedback
- Work closely with internal teams (e.g. product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience
- Support the rollout of new services and features to your accounts, taking into account market specifics (e.g. regulation, competition)
- Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value
- Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps
- Maintain accurate, up-to-date records in our CRM and other tools, ensuring data quality and completeness
- Build and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution
Our take
The way we pay has changed considerably in recent years, but sending international payments online can still be time-consuming and overly complex. Thunes solves this problem by making cross-border payments quicker and easier.
Thunes allows businesses to process payments anywhere in the world, improving their revenue. The company has managed to differentiate itself from traditional payment platforms thanks to their flexibility, transparency and low cost. They have also avoided competing with payment giants such as PayPal, who they now number as a customer. Other clients include Uber, Deliveroo and Grab.
In 2023 Thunes opened offices in Beijing after entering the Chinese market in 2021. This coincides with $60 million in Series C funding that is going towards the expansion of Thunes into new markets via cross-border payments which, alongside China, include Latin America and the Middle East. This indicates a strengthened global reach for Thunes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2025
$150m
SERIES D
Jul 2023
$12m
SERIES C
Total funding: $382m
Company benefits
- Bonuses
- Regular learning opportunities
- Volunteering opportunities
Company HQ
Downtown Core, Singapore
Leadership
Peter de Caluwe
(Co-Founder & CEO)Previously served as CEO of Ogone and as CEO of Payments at Naspers.
Salary benchmarks
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