Customer Success Manager, Justworks
$36.06 - $39.67 per hour
Business operations platform
Open for applications
Business operations platform
1001+ employees
Open for applications
$36.06 - $39.67 per hour
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
- Experience in healthcare, HR, or insurance industries preferred
- Experience in HR Tech/SaaS is a plus
- Excellent organizational, written, and verbal communication skills
- Strong attention to detail with the ability to manage competing priorities and multi-task
- Demonstrated track record of a passion for Customer Success and driving retention strategies
- Aptitude to be consultative and innovative when problem-solving
- Ability to work as part of a team and be resourceful and adaptable
What the job involves
- Engage and develop relationships with administrators and executives to develop an understanding of our customer's business objectives and needs to consistently demonstrate value throughout the customer journey
- Proactively ensures customer satisfaction and drives value through routine interactions and business reviews
- Monitors and identifies customers that are at risk to initiate retention strategies proactively
- Promotes new key products, benefits, and program initiatives to the customer
- Provide expert-level guidance to customers around Justworks' continually expanding product and service offerings, identifying, qualifying, and facilitating new sales opportunities
- Identifies opportunities to create Justworks advocates by promoting referral programs and other engagement incentives
- Advocates for the customer by highlighting and communicating trends, challenges, and other feedback to internal Justworks teams
- Acts as the primary liaison or steward between the customer, Justworks, and third parties serving as a strategic partner and facilitating introductions when needed
- Conduct conversations for Health Insurance Renewals and End Of Year and then drive completion in partnership with Customer Success Operations Specialists
- Partner with Customer Success Operations Specialists to explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms as needed
- Organize and project manage complex issues internally to ensure the success of the customer on the platform
- Display a high level of professionalism and compassion when working with each account on sensitive matters
- Other duties as needed based on department and/or organizational needs
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company values
- Camaraderie: As a growing company, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. Be an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness: We believe in radical transparency. This means being willing to share information, understand other perspectives, and consider new possibilities. Be curious, ask open questions, and be receptive to thoughts and feedback from others.
- Grit: They say when the going gets tough, the tough get going. We are a team of hardworking individuals with the courage to persevere. Be committed, be earnest, and dive in to get the job done well with a positive attitude.
- Integrity: We do the right thing. Be honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity: We make things easy for everyone to understand and do. Be innovative, unafraid of streamlining processes, a clear and concise communicator, and don't overcomplicate solutions.
Company HQ
Fulton Ferry District, NY
Articles
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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