Director of Customer Success, Armis Security
SLED
$175-220k
Cyber exposure management & security
Job no longer available
Cyber exposure management & security
1001+ employees
Job no longer available
$175-220k
1001+ employees
Company mission
To enable enterprises to adopt new connected devices without fear of compromise by cyber attack.
Role
Who you are
- 10+ years of experience in Customer Success, Account Management, or Consulting, including 3+ years leading teams
- Proven success managing enterprise and public sector (SLED or Federal) accounts within cybersecurity, SaaS, or enterprise technology
- Deep understanding of government procurement, compliance, and contract renewal cycles
- Strong executive presence and communication skills, capable of influencing cross-functionally
- Analytical mindset with a passion for operational excellence and scalable process design
- Experience working in a high-growth or hyper-scale environment preferred
What the job involves
- We’re seeking a Director of Customer Success – SLED to lead our post-sales strategy and execution across state, local, and education (SLED) customers in North America
- This leader will own customer health, retention, and growth by driving adoption, measurable outcomes, and strong executive relationships
- The ideal candidate is a strategic operator and coach — someone who can build high-performing teams, drive cross-functional collaboration, and deliver exceptional experiences for mission-driven public sector customers
- Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) supporting SLED accounts across the U.S
- Define and execute the Customer Success strategy for SLED, aligned with Armis’ broader go-to-market and retention goals
- Partner with Sales, Renewals, and Support leadership to deliver a unified, value-driven customer journey
- Act as a voice of the customer to Product, Engineering, and Operations, advocating for features and capabilities unique to the SLED sector
- Drive measurable improvements in adoption, renewal, and expansion across assigned accounts
- Ensure customers achieve time-to-value milestones, successful deployments, and ROI realization
- Maintain executive relationships with key SLED stakeholders, including CIOs, CISOs, and procurement leaders
- Oversee strategic account reviews, health scoring, and risk mitigation programs
- Develop scalable playbooks, metrics, and frameworks for SLED customer engagement and success measurement
- Own KPIs such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Customer Health
- Partner with Enablement and Operations to strengthen onboarding, automation, and analytics for the CS organization
- Represent the SLED CS organization in leadership meetings, providing data-driven insights and recommendations
- Success in This Role:
- The SLED Customer Success team operates as a trusted strategic partner to public sector customers
- Measurable improvement in SLED retention, expansion, and advocacy metrics
- Clear, consistent visibility into customer health and risk across the region
- A strong, engaged TCSM team known for excellence, agility, and customer obsession
Our take
As cyberattacks get more sophisticated, and digital environments more complex, it is harder and harder for businesses to manage their cybersecurity. Armis is a company that helps with this, supplying solutions to protect the entire attack surface and manage cyber risk exposure in real-time.
Though there are plenty of cybersecurity vendors out there, Armis has won a position as a leader in the market - which demonstrates the quality of its offering. It serves businesses such as United Airlines, Colgate-Palmolive, Mondelez and Reckitt, as well as national governments for whom it secures critical infrastructure.
The company has also raised extensive funding, and was valued at over $4 billion as of the end of 2024. In 2026 it was confirmed that Armis would be acquired by ServiceNow to create a unified security exposure and operations stack connecting threat intelligence and risk prioritization with automated response workflows.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 8 rounds)
Nov 2025
$435m
LATE VC
Oct 2024
$200m
SERIES D
Total funding: $1.2bn
Company benefits
- Medical, dental, insurance
- Pension, 401k match
- “ME Day” each month (Global 1st Friday)
- WeWork subscriptions, remote work
- Commuter benefits, legal services, pet, auto, home & renters insurance, and more
- Career development resources, access to Reaction Club wellness app, and virtual bonding events
Company HQ
Financial District, San Francisco, CA
Leadership
Yevgeny Dibrov
(CEO & Co-founder)Investor, Official Member and Contributor at the Forbes Technology Council, and Member at Cyberstarts. Previously Head of Global Business Development at Adallom.
Nadir Izrael
(CTO & Co-founder)Member at Cyberstarts. Formerly a Software Engineer at Google and Software Team Leader for the IDF (Israel Defense Forces).
Salary benchmarks
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