Implementation Specialist, Rho

• 2+ years of experience in project management or implementation, focusing on client advisement and managing multiple projects simultaneously
• 1+ year of experience with month-end close processes
• Proven experience collaborating with C-Level executives in organizations
• Experience in implementing and managing expense and corporate card programs
• Proficiency with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online)
• A results-oriented professional with the ability to connect detailed tasks to broader strategic objectives
• Experience in fintech

Desirable

• As an Implementation Specialist at Rho, you will play a vital role in ensuring a smooth and seamless onboarding experience for our customers
• Acting as the global project manager and technical point of contact throughout the launch process, you will foster cross-functional partnerships with internal teams, including sales, engineering, product, and customer success
• This position places you at the heart of Rho's rapid growth trajectory, surrounded by a team dedicated to customer satisfaction and passionate about our products
• You will be instrumental in supporting Account Executives in selling Rho’s expense management to both new and existing clients across diverse market segments
• By leveraging your expertise in accounting and finance, you will guide clients through the technical implementation of Rho’s solutions in banking, expense management, and accounting integrations
• You will collaborate closely with our operations and product teams to enhance implementation processes, lead product launches, and contribute to team development
• Develop a deep understanding of Rho’s expense management platform and effectively communicate its value to B2B clients, driving revenue growth
• Train the Account Executive team on product capabilities and collaborate with cross-functional teams to gather and relay product feedback
• Support prospective clients during the sales cycle by demonstrating how Rho’s solutions meet their unique payment and expense management needs
• Understand client requirements across various industries, translating them into actionable roadmaps and strategies
• Exhibit strong communication and relationship-building skills while managing time effectively in a dynamic team environment
• Be inquisitive and passionate about technology, sharing insights and engaging audiences
• Manage implementation projects from inception to completion, ensuring alignment with client goals and timelines
• Provide training and ongoing support to clients, empowering them to utilize Rho’s products effectively
• Gather feedback for process improvements, acting as the primary contact during implementation to ensure a positive client experience
• Collaborate with Sales, Customer Success, and Technical teams for seamless transitions and continuous support, while working with Product and Engineering to address customer issues and suggest enhancements
• Contribute to refining implementation processes and best practices for optimal client outcomes

• During the interview process, you will be aligned with the customer segment that best matches your skills and experience