Customer Success Manager, Gro Intelligence

• 2+ years of working on Customer Success/Support teams, ideally focused on supporting the winning of new business, sales renewals, and/or support functions. Preferably in one or more of the following industries:
• Cloud Platforms
• Financial Services
• Agribusiness
• Consumer Packaged Goods (CPG)
• Public Sector
• Ability to thrive working in an emergent space, help define and build the business, figure out what works, solve problems for the first time, and help to establish a scalable, high-impact program
• Excellent written and verbal communication skills
• Deep intellectual curiosity about our product and understanding our customers’ motivations
• Ability to work and strategize in ambiguous situations
• Strong ownership mentality
• Solid grasp of technical concepts - you have to be able to explain our platform and be able to think strategically how to solve problems
• Experience using Hubspot or similar CRMs and analytical tools (e.g. Salesforce)
• Bachelor’s degree or equivalent work experience
• This role requires excellent cross-functional collaboration skills and a deep understanding of the customer experience

Desirable

• The customer base for Gro Intelligence is rapidly expanding and in need of an experienced Customer Success Manager
• This role will be responsible for enabling customers to achieve their business outcomes using Gro’s products and services
• In this role, you will be the main point of contact for a subset of existing customers and focused on their business goals
• Identify, create, and lead efforts for delivering value to enterprise customers
• Build and implement onboarding plans to ensure product consumption occurs in a productive way for the customer
• Support trialing customers with relevant materials to emphasize the value of Gro’s products
• Drive adoption and usage of Gro products within, and across customer organizations
• Create strategies for product expansion within customer accounts and ensure the renewal process is seamless
• Act as the voice of the customer internally and advocate for product enhancements, new features, and problem resolution
• Develop and drive customer success reporting methods to ensure customer retention and growth is maintained at the highest levels
• Create and execute strategic customer plans, optimizing time to value and identifying areas where existing customers could unlock new value from our solutions
• Work across the sales, partner, marketing, and product teams to aggregate project information, disseminate updates, and escalate timeline conflicts