Technical Operations Executive, Cazoo
Maternity Cover
+ Discretionary Bonus + Employee recognition scheme with great financial prizes ££
Hybrid schedule
Online used car marketplace
Job no longer available
Online used car marketplace
101-200 employees
Job no longer available
+ Discretionary Bonus + Employee recognition scheme with great financial prizes ££
Hybrid schedule
101-200 employees
Company mission
We're people who make things happen. We move fast. We back ideas. We challenge what isn't working. We're building a different type of automotive marketplace.
Role
Who you are
- You have fantastic verbal and written communication skills, ensuring you are clear and confident when dealing with a variety of stakeholders
- You'll enjoy problem solving and taking on any challenge the role throws at you
- Juggling multiple priorities comes naturally to you, and you’re skilled at managing your workload effectively
- This role requires super collaboration! You're committed and ready to work as part of the team to achieve shared goals
- You're able to perform multiple tasks ensuring that you remain calm, collective and effective even in a fast paced environment
What the job involves
- We are looking for a Technical Operations Executive to join the MOTORS Commercial Operations Team
- In this role you'll play a pivotal role in performing day-to-day administrative tasks adhering to SLA's ensuring smooth operations and support for our customers
- You will also be key in supporting internal teams such as sales, customer success and onboarding, providing technical support managing back of house operations
- Reports To: Commercial Operations Manager
- Contract Type: FTC
- Managing daily case workload in Salesforce within agreed SLAs
- Review and assess sales opportunities, check accuracies, complete verification process and ensure compliance with company policies
- Efficiently and accurately resolve technical issues utilising back office systems
- Proactively identify system errors, and collaborate with development teams to rectify
- In depth knowledge of all internal administrative and operational systems and processes
- General CRM management, including customer detail clean up and maintenance
- Resolution management, collaborating with third party entities and cross-functional internal teams to document, define and devise solutions for consumer complaints and technical issues
- Collaborating with stakeholders to deliver on projects and process improvements that drive efficiency and best practise
- At times perform other additional ad-hoc tasks to support the overall success of the team as set by your line manager
Salary benchmarks
Our take
Used car marketplace Cazoo has had quite the journey, having originally been founded as MOTORS by a partnership between the Daily Mail and General Trust before its acquisition by Cox Automotive and, subsequently, Gumtree. Now, it's an independent used car marketplace that hosts hundreds of thousands of used cars, as well as reviews, guides and advice.
With fifteen years of experience behind it, Cazoo has capitalised on its ownership journey to become the go-to used car marketplace for the UK. Operating within a challenging economy, the business is in a strong position, having bought the "household name" Cazoo brand, which went into administration in 2024, and adopted the name as its own. This suggests it will continue to maintain its nation-leading position in the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- Discretionary Bonus or Commission based roles
- Pension Scheme - We more than match your commitment to the future, when you contribute 6% to your pension pot , we put in 9%, taking your total up to 15% of your base salary.
- Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
- Hybrid and UK Remote working depending on role
- Generous Family Friendly Leave: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
- Private Healthcare Insurance - High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Private Dental insurance through Bupa - Level 2 coverage for cashback on preventative, restorative and emergency care.
- Online private GP service - 24/7 digital access via Help@Hand.
- Generous sick pay support - 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
- Life assurance policy (x4 Life Assurance)
- Social & Inclusion Calendar - packed with events
- Free food and beverage in our office locations
- 25 days annual leave (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
- We offer 2 volunteer days a year so you can help out wherever matters to you.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Upskill Budget: Every manager has a dedicated budget for your specific role development.
- Leadership Track: Custom training programs designed for our current managers.
- Tech Choice: Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Company Events: Annual Ignite Conference (past guests include Damien Hughes, Nick Fry, & Matthew Syed).
- Celebrations: Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
- Pitchside Perks: We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to Men’s and Women’s matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.
Company values
- We are fearless
- We are dynamic
- We are better together
Company HQ
Richmond, UK
Articles
Leadership
Barry Judge
(CEO)Former CEO & current Board Member at houza. They are also the former CEO of OLX, dubizzle, and dealglobber.com (which they Co-Founded).
People progressing
Head of Account Management.
Diversity, Equity & Inclusion at Cazoo
Rhys Shipman (Talent Acquisition Partner )
- Here at Cazoo, we’re striving to foster a culture of belonging and empowerment, a place where everyone can be celebrated for who they are, with equal opportunities for growth and career development.
- We understand that having diverse and inclusive teams fuels creativity and stronger performance. That’s why we’re committed to discovering new talent so that when you join us, you can be you! We know we’re not perfect, and true inclusion and belonging is a journey. As part of our commitment to create inclusion for all in 2023, listed below are a few of the things we’re up to. And that’s really just the start!
- Improve equitable hiring processes by removing bias from job applications
- Delivering training on Unconscious Bias, Culture And Identity Awareness, & Inclusive Leadership
- Celebrating diversity through our company-wide inclusion calendar
- Fostering Community Groups (ERGs) with investment for each group
- Continuing our People Ambassador Programme to have more representative voices involved in decision making
- Accelerating diverse talent through a mentoring programme
- Sponsorship to attend an external coaching programme to elevate women’s voices
- Partnering with charitable organisations to drive inclusion and belonging within wider communities
- Reviewing the accessibility of our workplace, practices and policies
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