Technical Operations Executive, Gumtree & Motors
Maternity Cover
+ Discretionary Bonus + Employee recognition scheme with great financial prizes ££
Hybrid schedule
Online local marketplace
Job no longer available
Online local marketplace
201-500 employees
Job no longer available
+ Discretionary Bonus + Employee recognition scheme with great financial prizes ££
Hybrid schedule
201-500 employees
Company mission
To make good finds happen and to make buying and selling second hand safer, simpler and more enjoyable for everyone.
Role
Who you are
- You have fantastic verbal and written communication skills, ensuring you are clear and confident when dealing with a variety of stakeholders
- You'll enjoy problem solving and taking on any challenge the role throws at you
- Juggling multiple priorities comes naturally to you, and you’re skilled at managing your workload effectively
- This role requires super collaboration! You're committed and ready to work as part of the team to achieve shared goals
- You're able to perform multiple tasks ensuring that you remain calm, collective and effective even in a fast paced environment
What the job involves
- We are looking for a Technical Operations Executive to join the MOTORS Commercial Operations Team
- In this role you'll play a pivotal role in performing day-to-day administrative tasks adhering to SLA's ensuring smooth operations and support for our customers
- You will also be key in supporting internal teams such as sales, customer success and onboarding, providing technical support managing back of house operations
- Reports To: Commercial Operations Manager
- Contract Type: FTC
- Managing daily case workload in Salesforce within agreed SLAs
- Review and assess sales opportunities, check accuracies, complete verification process and ensure compliance with company policies
- Efficiently and accurately resolve technical issues utilising back office systems
- Proactively identify system errors, and collaborate with development teams to rectify
- In depth knowledge of all internal administrative and operational systems and processes
- General CRM management, including customer detail clean up and maintenance
- Resolution management, collaborating with third party entities and cross-functional internal teams to document, define and devise solutions for consumer complaints and technical issues
- Collaborating with stakeholders to deliver on projects and process improvements that drive efficiency and best practise
- At times perform other additional ad-hoc tasks to support the overall success of the team as set by your line manager
Salary benchmarks
Our take
Over one-third of the UK's population visit Gumtree per month, making it the UK's #1 classifieds website with over 1.8 million ads on the site at any one time. Gumtree includes ads to find a new car, job, second-hand items, and services.
In 2005, the platform was acquired by eBay and added to its portfolio of online classifieds sites. However, both Gumtree and its sister brand - used car marketplace Motors.co.uk - were sold in 2021 to Novum Capital & O3 Industries, and have operated in conjunction ever since.
With the rise of security and data protection concerns from customers, the company uses a sophisticated system for screening ads, finding inaccuracies, and encouraging best practices. It has also joined forces with government and enforcement agencies to improve cyber security and the buyer experience, showcasing a devotion to innovating with the times.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Employee endorsements
Autonomy
"The business provides clear direction on objectives which in turn allow you to find your own path to fulfilling them. I have always been trusted in..."
Company benefits
- 25 days holiday increasing with length of service (excl. bank holidays)
- Office / Hybrid / Remote working options
- Health insurance
- Life & Disability Insurance
- Cycle to work Scheme
- Welcome Branded Company Swag
- Company wide social days
- Health and wellbeing support through Help@Hand
Company values
- Deliver with Impact
- Customer Powered
- Be a Real Person
- Innovate with Purpose
Company HQ
Richmond, UK
Articles
Leadership
Hugh Hurley
(CEO of Gumtree)Previously served as Gumtree's Head of Onsite Trading and CCO before transitioning into their current role. Former Head of Business Operations at Spotahome and General Manager at De Beers Group.
Barry Judge
(CEO of Motors.co.uk )CEO of eBay Motors Group UK. Former CEO & current Board Member at houza. They are also the former CEO of OLX, dubizzle, and dealglobber.com (which they Co-Founded).
People progressing
Head Of Advertising at Gumtree/eBay Motors Group (eMG).
Head of Account Management.
Diversity, Equity & Inclusion at Gumtree & Motors
Mathew Dutton (People Director (Gumtree & Motors))
- Here at Gumtree & Motors, we’re striving to foster a culture of belonging and empowerment, a place where everyone can be celebrated for who they are, with equal opportunities for growth and career development.
- We understand that having diverse and inclusive teams fuels creativity and stronger performance. That’s why we’re committed to discovering new talent so that when you join us, you can be you! We know we’re not perfect, and true inclusion and belonging is a journey. As part of our commitment to create inclusion for all in 2023, listed below are a few of the things we’re up to. And that’s really just the start!
- Improve equitable hiring processes by removing bias from job applications
- Delivering training on Unconscious Bias, Culture And Identity Awareness, & Inclusive Leadership
- Celebrating diversity through our company-wide inclusion calendar
- Fostering Community Groups (ERGs) with investment for each group
- Continuing our People Ambassador Programme to have more representative voices involved in decision making
- Accelerating diverse talent through a mentoring programme
- Sponsorship to attend an external coaching programme to elevate women’s voices
- Partnering with charitable organisations to drive inclusion and belonging within wider communities
- Reviewing the accessibility of our workplace, practices and policies
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