Customer Success Manager, WorkMotion
German Speaker
Bespoke software for global HR solutions
Job no longer available
Bespoke software for global HR solutions
201-500 employees
Job no longer available
201-500 employees
Company mission
To create opportunities for anyone to work from anywhere.
Role
Who you are
- Graduate with a BSc or MSc degree
- 1-2 years of Customer Success, Account Management or Sales experience
- Native German speaker, business proficient in English
- Strong planning and organizational skills, with an ability to manage a large volume of clients and employees at the same time
- Outstanding verbal and written communication skills, with an ability to respond quickly and communicate effectively
- Interested in learning about different labor law regulations (previous international experience)
- Excellent presentation skills and a creative mindset
- At ease with digital communication tools, e.g. video recordings
- Highly motivated and eager to learn in a fast-paced startup environment
What the job involves
- Manage a portfolio of existing clients, with a focus on retention and growth
- Onboard new clients
- Build and strengthen client relationships
- Onboard and manage our clients' employees throughout their entire lifecycle
- Manage incoming calls and emails and handle appropriate follow-up calls and emails
- Address, resolve and record any client and employee issues that arise about business growth, billing, and general account satisfaction
- Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once
- Have a comprehensive knowledge of the company’s business model to answer all customer related inquires
- Work closely with our Product Team to improve our proprietary product, the only international HR Operating System. You will have the chance to directly liaise with our Product Development team and share all your feedback to help them build the best tool possible
Our take
The travel restrictions of the COVID-19 pandemic resulted in many workers being forced to work from home, and this led to many people realising that they could work remotely from anywhere in the world. This not only presents benefits for employees but also employers who have a larger pool of international prospective staff to choose from, but this comes with difficult HR management challenges.
WorkMotion develops bespoke SaaS platforms for the management of international hiring, onboarding, human resource management, and compliance across over 160 countries. This prevents businesses from having to set up foreign offices and workforces to handle international HR challenges, making global expansion more affordable and less time-consuming.
The challenges of managing international HR compliance have been brought to light due to the COVID-19 pandemic, and naturally, this means that WorkMotion faces competition from other companies tackling the same problems. However, the company currently stands out due to its bespoke handling of each client scenario, realizing that no single set of tools is sufficient for every company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$40m
SERIES B
Aug 2021
$23.4m
SERIES A
Total funding: $66m
Company benefits
- Flexible working: Make your own schedule and plan your work around your personal life. There are no in and out times.
- Learning & development allowance: Hone your skills and join courses and workshops by availing our L&D allowance.
- Asynchronous communication: Organise your own schedule. We celebrate results, not hours spent working.
- Work from anywhere: Work from home, a coffee shop, a beach or the mountains. Plan a workation in the country of your dreams.
- Gym membership: Get access to subsidised gym membership or sports club subscriptions.
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Felix Steffens
(Co-Founder & CEO)Experienced as Managment Consultant for The Boston Consulting Group between 2016 and 2019. Co-founded Workmotion in 2020.
Karim Zaghloul
(Co-Founder & CPO)Experienced as Chief Product Officer for Flightright between 2017 and 2020. Co-founded Workmotion as CPO in 2020.
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