Client Onboarding Specialist, Coinbase

• This Specialist should be up to date on and be well-versed in industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations
• B.A./B.S. degree or equivalent
• Minimum 3 years relevant experience onboarding regulated clients and conducting AML/KYC investigations and customer due diligence
• Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
• Strong interpersonal, analytical, and communications (verbal and written) skills
• You’ve got positive energy
• You’re optimistic about the future and determined to get there
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0
• You appreciate direct communication
• You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other
• You’re cool with candid feedback and see every setback as an opportunity to grow
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too
• What you worked on last month may not be what you work on today, and that excites you
• You’re not looking for a boring job
• You have a “can do” attitude. Our teams create high-quality work on quick timelines
• Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone

Desirable

• The Institutional Onboarding team is made up of high functioning, solutions oriented, compliance support professionals at different levels who work independently and together to mitigate risk for Coinbase and our clients
• The team builds relationships with Sales, Account Managers, Compliance, Engineering, etc. to rapidly drive the Onboarding process forward
• The Client Onboarding Specialist role is integral to the onboarding of high priority clients
• When necessary, the Specialist will communicate directly with the client to facilitate the Client Due Diligence (CDD) and where needed for the Enhanced Due Diligence (EDD) escalation process
• During the onboarding process, this Specialist will be responsible for conducting an investigative review and analysis of the client’s application in support of Coinbase’s KYC /AML regulatory compliance policies and program including automated alerts, reviewing required documentation and information supplied and gathered to determine accuracy, whether they meet regulatory requirements, and to determine risk rating
• Investigations and findings are documented in the client’s Salesforce application, written narratives , and in Ironclad
• Communicate directly with high profile clients to perform platform walk-throughs, answer difficult and complex questions, identify and explain documentation requirements, escalate sensitive requests
• Conduct investigative review and analysis in support of Coinbase’s KYC/AML regulatory compliance policies and program including confirming and analyzing documentation received and required during the application review and provisioning process
• Analyze client responses, documentation and KYC information and conduct due diligence reviews in support of detailed Coinbase processes and procedures
• Document Client Due Diligence / Enhanced Due Diligence investigations in written narratives
• Decide whether activity warrants escalation for additional review and subsequently recommend whether documentation appears suspicious and warrants rejecting the client's application after receiving appropriate approvals
• Incorporate feedback from Quality Assurance and Quality Control teams
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations