Staff Product Designer, Gusto
Multiple Teams
$147-221k
Salary is dependent on location. Plus Equity
2-3 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$147-221k
Salary is dependent on location. Plus Equity
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- 8+ years' Product Design experience
- Bonus for Gusto if you’ve worked in domains connected to HR like Payroll, Benefits, Finance, and/or Workforce Management
- A builder who loves being hands on crafting high quality, high impact solutions and getting them in front of customers
- Experience designing and shipping products in complex domains informed by research, data, and insights from support teams demonstrated through a portfolio of work you’ve directly contributed to
- Systems thinking, including using and contributing to a Design System and designing with a Platform-first approach
- Ability to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale
- The ability to think long term towards a broader vision or step change, while being able to speak to scoping and sequencing to deliver iterative value
- Experience balancing long-term design goals with an Agile-based iterative approach
- Strong communication skills and enthusiasm for collaborating across the entire company
- Experience designing end-to-end customer journeys from software to service
- Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
- Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
- Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints
- Ability to embrace ambiguous situations as opportunities to create
- Passion for Gusto’s mission and the impact we can have on the world
What the job involves
- We have a number of Staff Designer roles within various teams at Gusto!
- Here are the teams currently hiring:
- Tax Credits: The Tax Credits team helps to guide Gustomers through intricate tax credit regulations, unlock financial opportunities and extend the runway for their businesses
- This is a product area focusing on guiding Gustomers through intricate tax credit regulations, unlocking financial opportunities and extending the runway for their businesses
- Our Tax Credits team at Gusto is bringing to life an 'emerging market' product for our Gustomers
- Gusto Money: Gusto Money is a new (0-1) product area where growing businesses confidently manage income, expenses, and streamline access to working capital
- This team has a 0-1 opportunity with the potential to become one of the largest revenue drivers for Gusto
- As the founding designer, you'll have a high level of leverage for both strategy and craft
- With Gusto's established reputation as a high money mover and the solid customer demand for these capabilities, the foundation for success is already laid
- Gusto Pro: Accountants use Gusto to support their clients with payroll, taxes, hiring, and more
- Gusto Pro helps accountants manage dozens to hundreds of clients on Gusto and grow their firms along the way
- You’ll design experiences that make experts and power users even more efficient at scale
- AI, CX Platform: The AI team at Gusto is dedicated to streamlining workflows for both our customers and internal teams
- As the founding designer, you’ll thrive in a dynamic, fast-paced environment, utilizing cutting-edge and experimental technologies to make a meaningful impact
- The ideal candidate will have experience crafting customer-focused AI experiences, expertise in systems design, and the ability to balance visionary thinking with rapid iteration, while maintaining a strong, principled approach to their work
- Growth Acquisition: The Growth team at Gusto is on a mission to define how businesses discover, adopt, and engage with our products
- As a key member of the Growth Acquisition team, you will collaborate closely with a cross-functional group of experts, including Marketing, Sales, Revenue, and Engineering
- Your work will directly impact Gusto's growth trajectory, shaping the user experience for a diverse range of customers
- We thrive on a customer-obsessed mindset, using data-driven insights to drive visitors to Gusto and define business success
- Commerce Platform: The Commerce team at Gusto is one of our newest horizontal teams, focused on maximizing customer value through intelligent and cohesive merchandising experiences
- This team is responsible for developing and managing our merchandising APIs, as well as crafting consistent and comprehensive merchandising experiences throughout the entire customer journey
- As the founding designer for this team, you'll leverage your expertise in platform design, systems thinking, content design, and service design to create seamless, user-friendly experiences for both our customers and internal teams
- Member Lifecycle: Member lifecycle is part of a growing platform team that is responsible for our team member experiences across Gusto
- As the design lead on this highly integrated and cross-functional team, you will collaborate with our App teams (Payroll, Benefits, and Time Off, etc) to establish consistent patterns and systems of use across the product
- You’ll have the opportunity to become a craft leader on our product team, set standards for how product teams can interface with feature teams, and help scale great UX across Gusto
- Here’s what you’ll do day-to-day:
- Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and also short term releases that unlock customer value
- Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
- Advocate for great UX, inspiring your teams with a strong point of view about what’s possible and aspirational for your product area
- Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
- Design for how your experience fits into our system and advocate for cohesive experiences through the use of Workbench, our Design System, and other platform capabilities
- Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in
- Provide and seek feedback from other designers to always push the bar for quality
- Collaborate with designers on other teams to develop cohesive solutions for shared problems
- You’ll drive team-wide impact through mentorship, fostering a culture of growth and collaboration
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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