Customer Support Specialist, Mudflap
Bilingual, English/Spanish
The pay range for this role is $25 - $28 per hour. Offers equity
More information about location
Fuel discounts for truck drivers
Be an early applicant
Fuel discounts for truck drivers
101-200 employees
Be an early applicant
The pay range for this role is $25 - $28 per hour. Offers equity
More information about location
101-200 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- We’re looking for a fluent bilingual (English/Spanish) Customer Support Specialist who is passionate about helping people and thrives on solving problems
- Many of the truckers we support are Spanish-speaking, so the ability to confidently communicate in both English and Spanish is essential to this role
- We’re looking for a passionate, people-focused individual to join this essential team
- 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
- Bilingual: Fluency in both English and Spanish
- Proficient with support tools like Zendesk or similar ticketing systems
- Customer-first mindset with a genuine passion for delivering exceptional service
- Excellent communication skills, both verbal and written
- Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
What the job involves
- At Mudflap, customer obsession is a core value, and customer support is one of THE most important roles at the company
- Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed
- Here’s what success looks like in this role:
- Strong Phone Presence (Bilingual English/Spanish): You communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy. You’re able to seamlessly transition between languages depending on the customer’s needs, ensuring every trucker feels heard and supported
- Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
- Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
- Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
- Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
- Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
- Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat
Application process
- If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner-operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverages to drive sales for truck stops which offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company HQ
Palo Alto, CA
Leadership
Sharon Yapp
(Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
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