Content Design Lead, eBay
Ads Exp
$126.8-187.6k
Leading online marketplace
Job no longer available
Leading online marketplace
1001+ employees
Job no longer available
$126.8-187.6k
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- 8+ years professional experience in content-focused roles with 4+ of those years on in-product UX content
- A portfolio of work demonstrating human-centered design thinking and solutions
- Experience leading or co-leading the design process, from early concept to launch
- Experience developing a product content strategy for web and mobile, including designing for accessibility and inclusivity
- Management of multiple projects in a fast-paced and ambiguous environment
- Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or a related field
What the job involves
- Develop content strategies and frameworks to drive customer adoption, engagement, and retention
- Lead the content design process from discovery and ideation to the final fit and finish of full-fidelity designs
- Use the Double Diamond design process to design, test, and iterate on user flows in close collaboration with product, design, and user research partners
- Drive a cohesive product narrative and end-to-end consistency in partnership with marketing and customer support teams
- Collaborate closely with the Localization team to ensure the English source content will scale to other markets in which eBay operates
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Leadership
Jamie Iannone
(CEO)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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