Senior Manager of Relay Business, SoFi

• 12+ years of experience overall across strategic and general management roles
• Demonstrated track record of delivering business results and hitting OKRs
• Strong focus on customer experience and insights
• Excellent written and oral communicator
• You’re a full stack “operator”: ability to both create and execute the business strategy; with clear objectives, but limited, ambiguous, or varied direction
• Ability to influence and execute cross-functionally: leading and influencing colleagues over whom you have no direct authority, ultimately leading to timely tactical decision making to advance objectives for our business & members
• A data-driven story teller: You know how to use data to lead you to the answer, with a keen ability to distill complex information clearly, in a way that brings people along. Strong written, through presentations and verbal communications
• You have a bias towards action: You recognize the bigger picture but do not let that stop you from making progress, identifying quick wins and being scrappy
• You can juggle multiple priorities, and wear many hats: You are comfortable switching contexts and know how to self-prioritize to focus your limited time on the most impactful work
• Member-first: You think in terms of end-to-end member experiences and are able to connect the dots between when something is good for our members it will be good for our business

Desirable

• SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping people achieve their financial ambitions to join our Relay Business, a key pillar in SoFi’s Member Group Business Unit focused on delivering on our promise to help our 15M+ members achieve financial independence
• In this role you will lead the strategy, operations and execution across a x-functional Relay Team, which is a top driver of growth and engagement for SoFi and a key contributor to SoFi’s strategy to be our member’s One-Stop-Shop. The Relay product includes Personal Financial Management tools, credit score monitoring, spend tracking & budgeting, and more
• Support overall vision and strategy for the business area, partnering with leads across functions (e.g. Product, Marketing) and Member BU Leadership
• Set and manage overall XFN team operations for Relay to execute against vision and strategy, and achieve OKRs
• Manage the P&L for the area in partnership with Finance (business impact), in line with area goals and company goals
• Develop and provide regular reporting on business performance/analytics and ensure timely communication to the Executive Team and the Board
• Support legal/compliance approach for the area, partnering with leads in our legal department on how to safely execute against our vision
• Partner with leads in our risk department on how to safely execute against our vision, including but not limited to financial, fraud/gaming, and operational risk
• Keep a pulse on industry trends and competitor actions to ensure SoFi is winning on the market
• Participate in business development and third-party partnership activities as needed with key stakeholders