Customer Success Manager, G2

• This individual should be a great communicator and have the drive to continue building relationships with customers
• We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway
• 2+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience
• Proven, verifiable track record of quota attainment / achieving NRR or other revenue goals
• Strong communication skills
• Process-minded, with experience in project management
• Detail-oriented, with clear evidence of implementing organizational systems
• Nice to have: experience with Snowflake, API configurations, BI Tools, SQL

Desirable

• The Customer Success Manager (CSM), Data Solutions will be responsible for retaining revenue by building collaborative and consultative relationships with your assigned clients
• Data Solutions CSMs partner with some of our largest investor and software customers to ensure they fully adopt all aspects of their G2 data subscription and are ready for expansion of other G2 products
• They are the day to day face of G2 to our customers
• You will help clients understand how our data can help them make better informed investments and software companies build world-renowned product experiences
• Serve as an advocate that consults customers on best methods to take full advantage of G2’s data, through both dashboard, raw data, and API delivery
• Form strong relationships that influence upsell opportunities, and shift from relationship to partnership with the client
• Understand and anticipate customers needs and goals; track customer progress on goals and capture big wins to provide ROI back to customer
• Build a strong partnership with your Account Manager and Sales counterparts and develop an account playbook to expand and retain your book of business to meet/ exceed your goals
• Understand most general technical issues and be excellent at funneling to the appropriate channel - TS, TechOps, or when the CSM should be able to handle questions themselves. This person also knows when to escalate cases based on the importance of the ticket and SLA