Senior Account Manager, Deliveroo
Retail/Non-Food
Food delivery from local restaurants & shops
Job no longer available
Food delivery from local restaurants & shops
1001+ employees
Job no longer available
1001+ employees
Company mission
Deliveroo’s mission is not only to make sure that the restaurants and grocers in local areas are available to customers when and where they want them - it wants to go further by bringing new restaurants to local areas, so customers can have even more amazing food choices.
Role
Who you are
- 4-5 years’ experience in an account management, business development/new business or commercial role
- Experience working within (or with) the Retail and/or Pharmacy industry is preferable
- Be comfortable with targeting new business with relevant sales experience, including negotiating complex corporate agreements
- Experienced negotiator within the ability to drive mutual value for both partners and Deliveroo
- Partner obsessed, with effective relationship building, organisation and communication skills whether face to face, or through video, phone or email
- Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations
- Able to create ideas and strategies to drive growth of our joint business with our partners, with a willingness to trial at pace
- Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo
- Experience in working in a dynamic high-growth company is preferable
What the job involves
- In this role you will both acquire and manage relationships with a small number of our top National and SMB Retail/Non-food partners
- You will be responsible for lead generation, pitching and closing new business and will be the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams
- You will be helping new partners to launch and succeed on the platform, developing the ‘best in class’ value proposition for our customers within a new and exciting area of our business
- Prospect, pitch, close and onboard new Retail/Non-food partners, becoming the expert in this space as we scale
- Maintaining and growing new and existing relationships of a number of our key national and mid-market Retail accounts within the Retail/Non Food portfolio
- Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow
- Managing marketing and promotional planning for our Retail/Non Food partners as they scale on the platform
- Ensuring that we are developing an attractive value proposition for customers, including selection, promotions, pricing and service levels
- Working closely with compliance, legal and operations to ensure best practices
- Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion
- Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate
Salary benchmarks
Our take
When Deliveroo's founder and CEO Will Shu moved to London in 2013, he discovered a city full of great restaurants, but he was amazed that so few of them delivered food. He made it Deliveroo's mission to bring local restaurants direct to people’s doors. Deliveroo was one of the companies that pioneered leveraging the gig economy to deliver food from high-quality chains and restaurants.
Deliveroo operates a hyperlocal three-sided marketplace, connecting local consumers, restaurants and grocers, and riders to fulfil purchases in under 30 minutes. By offering fast and reliable delivery that consumers can track online, Deliveroo has grown rapidly. It now operates in 11 markets worldwide, working with thousands of restaurants and grocers, thousands of riders, and serving millions of consumers.
Competition in the space is fierce, as Deliveroo battles with the likes of Uber and Just Eat for market share. While this makes for a challenging market, it also forces Deliveroo to continue to innovate and build better products for consumers and its workers. Its inclusion of grocery delivery, and push to increase the number of grocers available through the platform during 2022, has proven vital to maintaining momentum, as consumers battling the cost-of-living crisis turn away from ordering take-out.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2021
$180m
SERIES H
May 2019
$575m
SERIES G
Total funding: $1.6bn
Company benefits
- Work from home opportunities
- Access to Deliveroo Plus (no delivery fee on all orders)
- Life assurance
- Access to discounts in other companies
- Employee assistance programme
Company HQ
City of London, London, UK
Leadership
William Shu
(CEO)Started a career in finance, with roles at Morgan Stanley and ESO Capital. Has an MBA from Wharton Business School.
Share this job