Onboarding Specialist, Torch Technology

• Demonstrated track record of meeting or exceeding targets
• 2+ year of experience in a B2B, client facing role (Sales, Onboarding, Customer Success, Account Management)
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our partners in order to hit monthly and quarterly revenue, retention, and adoption targets
• Demonstrated time management and organizational skills with the ability to multitask and prioritize based on impact
• Passionate about building relationships, particularly with small businesses

Desirable

• Educating new customers about our business and their product suite
• Helping new customers with account setup and implementation
• Becoming an expert on the Torch product and catalog
• Conducting new customer onboarding calls on a daily, weekly, or biweekly basis
• Tracking potential customer drop-off indicators and proactively reaching out
• Creating and running education campaigns with customers
• Resolving technical problems to create a customer experience with minimal friction
• Responding to new customer requests and inquiries via chat, email, and phone
• Maintaining new customer relationships from product setup to adoption