Customer Support Representative, Synthesia
$48k
+ Stock options, discretionary based bonus
More information about location
1-5 days a week in office (Nomad District, New York City)
AI video creation platform
Be an early applicant
AI video creation platform
201-500 employees
Be an early applicant
$48k
+ Stock options, discretionary based bonus
More information about location
1-5 days a week in office (Nomad District, New York City)
201-500 employees
Company mission
To empower everyone to make video content - without cameras, microphones or studios.
Role
Who you are
- Capable and compassionate go-getter, a fast learner and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work
- Good written communication skills with a focus on clarity and empathy
- Excellent collaboration and problem-solving skills
- Multi-tasking abilities
- Patience when dealing with tricky situations
- Drive to work autonomously and proactively
- You are an excellent teammate who gives ideas to improve processes
- Previous experience working in a customer facing role would be an advantage but not essential
- Must be in the NYC metro area
- We’re looking for someone who is happy doing shift work, Monday-Sunday, inclusive of bank holidays, any hours between 6am - 12am
What the job involves
- Reporting to the Customer Support Manager, you’ll be the first person for prospective and existing customers to get in touch with
- You’ll know the product better than anybody and serve as the voice of the customer
- Collaborate with other teams to ensure these requests are routed to the right people
- Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight
- You will provide quality support via chat and email
- You will be required to manage and prioritise requests that come through our service desk
- You’ll look at data and trends alongside your team and work out ways to improve our processes and product
- You’ll produce collateral for use on our website and knowledge hub, such as self-help articles and help videos
- You will liaise with the Product team to provide feedback and influence improvements of our product
Our take
Video is an integral part of companies’ marketing strategies, and the adoption of synthetic media has grown in popularity. As organisations are investing in videos, startups are building platforms to support the process. Synthesia is an AI-powered video generation platform that saves enterprises up to 100x the cost and time of producing a video.
The company leverages deep learning to simulate real videos and real actors without the need for costly infrastructure like camera crews, actors, cameras, studios, and a lengthy post-production process. Synthesia’s first product STUDIO launched in public beta in the summer of 2020 and it is now used by 30,000+ companies, including the BBC, Teleperformance, Amazon, and Reuters.
Notably, Prof. Matthias Niessner, one of the co-founders of the company, is behind some of the most well-recognised research projects in the field Deep Video Portraits and Face2Face. The company's intuitive interface has grown to become the #1 rated video creation platform, proving its strong ability to capitalise on the growing AI in media market – which is estimated to be worth $99.48 Billion by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
139% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Ownership is key to how everyone works at Synthesia. Over the past 18 months since joining, I have been given ownership of a vast array of exciting..."
Funding (last 2 of 5 rounds)
Jun 2023
$90m
SERIES C
Dec 2021
$50m
SERIES B
Total funding: $156.5m
Company benefits
- 📍You will work in a hybrid setting with offices London, New York, Copenhagen, Amsterdam, Munich & Zurich!
- 💸 Stock options in our fast-growing Series C start-up
- 🌴 25 days of annual leave + public holidays in the country where you are based
- 🎉 Fun culture with regular socials and company retreats (Portugal, Copenhagen & Barcelona!)
- 🍫 Office snacks and regular tasty lunches!
- 🤑 Generous referral scheme
- 🚀 A huge opportunity for career growth as you’ll help shape a market-defining product
- 🏥 Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.
- 🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
Company values
- Outcomes over Inputs & Plans: We value outcomes and iterations, not inputs
- Be an Owner: Acting like an owner is encouraged: Ask questions, challenge decisions and show leadership
- Make the Journey Fun: We strive for an informal, low hierarchy culture where we can all be our true selves.
- Default to Simple: Simple is better - until it's not. But in most cases we can stick to very simple solutions
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Victor Riparbelli
(CEO)Experience working on growth and product at Aller Media and Founders. Co-founded Immersive Futures in 2016 and Coincall in 2017.
Steffen Tjerrild
(Co-Founder & COO & CFO)Former Investment Manager at Kukula Capital and Business Developer at Founders.
Matthias Niessner
(Co-Founder)Computer science professor at the Technical University Munich.
Lourdes Agapito
(Co-Founder)Professor of 3D Computer Vision at University College London.
People progressing
Joined Synthesia in June 2022 as a Customer Support Associate, promoted to a different department as a Customer Onboarding Manager in January 2024.
Joined Synthesia in April 2022 as an SDR. Promoted in January 2023 to a Senior SDR, and promoted again in January 2024 to a Strategic SDR lead for EMEA.
Joined Synthesia in April 2023, promoted to a different department as a Customer Success Manager in May 2024.
Joined Synthesia in October 2021 as a Customer Success Manager, promoted to a different department as an Account Executive in October 2022.
Joined Synthesia in December 2021 as a Customer Success Manager, promoted to a Senior Customer Success Manager in December 2022.
Joined Synthesia in December 2020 as a Full Stack Engineer, promoted to an Engineering Lead in December 2022.
Joined Synthesia in January 2018 as a Research Engineer, promoted to a Senior Research Engineer in March 2021.
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