Senior Manager of IT, Lattice
$159.5-199.5k
Eligible for incentive stock options, subject to the terms of Lattice’s applicable plans
Employee success platform
Be an early applicant
Employee success platform
501-1000 employees
Be an early applicant
$159.5-199.5k
Eligible for incentive stock options, subject to the terms of Lattice’s applicable plans
501-1000 employees
Company mission
To build cultures where employees and their companies thrive.
Role
Who you are
- At least 8 years of experience in corporate IT, infrastructure, workplace technology, identity/access management, endpoint management, or enterprise SaaS administration
- 2+ years of people-management experience leading IT engineering, infrastructure, support, or workplace technology teams
- Strong hands-on or architectural depth with Okta/IAM, SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning
- Experience with endpoint management and compliance tooling such as Jamf, Iru, MDM platforms, Mac fleet management, device lifecycle, and hardware refresh planning
- Experience building scalable IT support operations, including escalation management, service metrics, runbooks, incident response, and customer-oriented employee support
- Ability to partner across Security, Compliance, People/HRIS, Workplace, Procurement, Finance, Legal, Engineering, Business Systems, and business leaders
- Practical automation experience using APIs, scripting, Okta Workflows, Workato, or similar tools to reduce manual operational work
- Sound judgment around access governance, least privilege, sensitive employee data, audit readiness, and production change control
- Desired technology experience: Okta, Okta Verify, Google Workspace, Slack, Zoom, Jamf/Iru or similar MDM, Rippling, Lumos/IGA, Jira/JSM, Workato/Okta Workflows, ChatGPT, Claude/CoWork, Console, Cursor, and SaaS admin tooling
- Experience administering or governing AI-enabled productivity tools and applying AI to improve IT operations responsibly
- Ability to evaluate vendors and guide build-vs-buy decisions with clear business, risk, cost, and operational tradeoffs
- Strong written and verbal communication skills with the ability to explain technical risk and operational decisions to non-technical stakeholders
- Prior experience in high-growth SaaS, distributed workforces, or complex enterprise technology environments preferred
What the job involves
- We're looking for an experienced Senior Manager, Infrastructure and Support to lead Lattice's Corporate IT infrastructure, identity, endpoint, office technology, SaaS administration, and employee support operations
- This leader will create a more mature operating model for IT support while driving secure automation, identity governance, and AI productivity-tool enablement
- The person in this role will manage a distributed team of IT engineers and support specialists and will be accountable for service quality, escalation management, roadmap execution, access and endpoint hygiene, vendor coordination, and cross-functional delivery with Security, People, Workplace, Business Systems, and Engineering
- Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance
- Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations
- Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation
- Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation
- Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation
- Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations
- Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows
- Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems
- Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications
- Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes
- As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff
- Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence
- Provide ongoing performance feedback, goal setting, coaching, and development plans for staff
- Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures
- Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures
- Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners
- Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders
Our take
Modern HR departments face many challenges, such as maintaining employee engagement, often across a distributed workforce. Lattice’s people success platform solves this problem.
Lattice enables companies to launch effective performance review cycles, implement OKRs and facilitate manager meetings, all of which are proven to drive engagement and productivity. Lattice’s solutions are now trusted by over 5,000 business leaders, including executives at Reddit, Slack and Cruise. And the company is now valued at over $3B, which is testament to industry confidence in its product.
Recently, the company has launched a London office, which will accelerate its international expansion, aided by some serious funding. Scaling in this way will be an instrumental part of their future success, allowing the company to compete with rival HR software providers, and become central to carving out the new world of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$175m
SERIES F
Mar 2021
$60m
SERIES E
Total funding: $329.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Sarah Franklin
(CEO)Prior to joining Lattice in 2024, Sarah spent 16 years at Salesforce, while there she held various roles, including President & CMO. She also worked at Amazon Web Services as the Head of Database Product Marketing.
Gabe Cortes
(CFO)Prior to joining lattice in 2023, Gabe served as the CFO of Included Health for 6 years. He also spent 3 years at Workday as VP of Finance and Senior VP of Global Field Operations.
Cheryl Sanclemente
(CMCO)Cheryl joined Lattice in 2024 as a Chief Communications Officer, moving into the role of Chief Marketing and Communications Officer in 2025. Previously, she spent 8 years at Salesforce, holding various roles while there, including Senior Director of Corproate PR and VP of Public Relations.
Amy Christensen
(CRO)Prior to joining Lattice in 2025, Amy was GM of americas/Head of Revenue at Asana. She also spent nearly 10 years at LinkedIn, holding various roles including Senior Director of LinkedIn Talent Solutions.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Lattice