Client Partner, CreatorIQ
East Coast
Influencer marketing platform
Job no longer available
Influencer marketing platform
201-500 employees
Job no longer available
201-500 employees
Company mission
CreatorIQ's mission is to create software powerful enough for the world's largest company, yet nimble enough for the most innovative.
Role
Who you are
- 3+ years professional experience in an outward-facing role such as customer success management, implementation, or brand strategy
- Familiarity with, and excitement for, influencer marketing, and broader marketing and media landscape
- Passion for understanding and helping customers grow their Earned Media & Social Media Value programs by leveraging (Tribe Dynamics & CreatorIQ) technology solutions
- Experience at an enterprise grade software company and a conversant knowledge of the SaaS software landscape preferred but not required
- Comfortable using data to diagnose challenges, identify opportunities, and drive solutions. Listens actively and asks questions to fully understand what matters most to others. Values the input and insights of others
- Ability to efficiently prioritize a large number of competing requests
- Comfortable using data to diagnose challenges, identify opportunities, and drive solutions through emails, calls, and digital meetings
- Experience using Microsoft Office or GSuite and audio/web conferencing (Slack, Zoom, etc) required
What the job involves
- Guide and drive customer success at each stage in their journey, grounded on achieving measurable business results: post implementation, to ongoing program success, to expanding use-cases within our product and services suite
- Collaborate with Account Managers to identify opportunities for growth in your existing portfolio
- Become customers’ trusted advisor and serve as their advocate inside CreatorIQ
- Develop strong knowledge of our product and our best-practices; share your knowledge with our customers to help them achieve their goals
- Oversee internal account operations, and appropriately route client requests (e.g. software support and bug reporting, expansion opportunities etc.)
- Drive continuing education opportunities for our clients, ensuring that they have an appropriate level of understanding and knowledge of how to utilize the software to achieve program goals
- Identify optimization opportunities within our software and services to support common client processes, actions, and decision making
- Prepare, organize, and lead client communication, including emails, calls, meetings, and business reviews with customers
- Connect customers with other subject matter experts within CreatorIQ, as needed
Our take
CreatorIQ produces software for managing and optimizing creator-driven campaigns at scale. It also integrates global payments and brings paid and organic media performances together to help businesses analyze marketing spending.
Powering global influencer marketing for brands like Disney, Salesforce, Airbnb, and Unilever, companies use the platform to discover and manage influences. They can choose from over 17 million global influencer profiles on the platform of varying fame. It is well placed to see continued growth as the global influencer marketing platform market is expected to reach over $90 billion by 2030. However, given the social media landscape is ever-changing, the company needs to stay ahead of the curve in order to keep reaching audiences and gather powerful insights for customers.
The company is further accelerating its leadership position with a focus on eCommerce and measurement. Its software solution takes a modern and scalable approach to influencer marketing, leveraging data science and intellectual property to allow global teams to collaborate on a single system and streamline every aspect of their workflow.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2021
$40m
SERIES D
Jul 2020
$24m
SERIES C
Total funding: $79.5m
Company benefits
- Competitive Stock Options
- 401k plan
- Medical, Dental, & Vision Benefits
- Flexible paid time off
- Dog-friendly office
- Work from home opportunities
- Wellness Stipend
- Team lunches
- Team events & happy hours
Company HQ
Washington Culver, Culver City, CA
Leadership
Igor Vaks
(CEO & Founder)Spent 7 years as Head of Technology at ScanData, before working at DataFlow Systems and Cendant as a Senior Director. Worked as CTO and CIO of Experian for almost 5 years, and left his SavvyMoney CTO position in May 2013 to found CreatorIQ in January 2014.
Salary benchmarks
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