Product Manager, Cleo AI
Machine Learning & Chat
£73.2-116.1k
+ Equity options
1 day a week in office
AI personal finance assistant
Job no longer available
AI personal finance assistant
201-500 employees
Job no longer available
£73.2-116.1k
+ Equity options
1 day a week in office
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- As a guide, you'll have 3+ years of experience in a product role involving data science/machine learning, experience in personalisation/recommendations is a plus
- Enjoy being hands on with a cross functional team of analysts, designers, data scientists and engineers
- Able to say “no” more than you say “yes” to keep the squads focused on the most impactful priorities, but also able to communicate clearly with stakeholders and get alignment
- Work collaboratively with your product squad and involve them in strategy and decision-making
- Bring creativity into how we approach financial products. We're radically changing how people interact with and feel about their finances. This means thinking about problems in a different way, and we encourage PMs from all backgrounds to apply.
- Bring energy and drive to ensure your product is successful. People would describe you as a force of nature who cares about their team
What the job involves
- You’ll be a key member of our Machine Learning and Chat pillar that is responsible for Cleo’s ability to have meaningful and delightful conversations with our users
- Outcome 1: Improve Cleo’s ability to converse with, guide and coach our users
- Continue to improve our contextual intent recogniser so we have chatflows that cover a broad set of user jobs to be done
- Tune LLMs for our major user intents, ensuring that they reflect Cleo’s tone of voice and personality
- Ensure we have tools to quickly create and manage new intents, chatflows and replies
- Outcome 2: Increase our understanding of users’ financial data and goals in order to have meaningful conversations
- Focus on accurate identification and categorisation of users’ income, bills, expenses, savings and debts
- Increase user engagement with chat, and chat as a driver of retention
- Ensure that the squad’s work aligns with the strategic direction/discovery work from other squads on what users are willing to pay for in the financial advice/coaching space
Application process
- We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get to know each other
- Step 1: Call with a member of our Talent Team to find out more about your experience and why you want to work at Cleo
- Step 2: 45-60 minutes with another of our ML focused Product Managers
- Step 3: Live product task interview, to be presented to one of our Product Managers and Data Scientists
- Step 4: 45 minutes each with two cross-functional peers from Engineering, Design or Analytics
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Up to 26 weeks’ parental leave
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Pension/401K match up to 6%
- Learning & development budget
- Mental health support via Spill
- Flexible working for a healthy work–life balance
- Work remotely from one of our hiring locations, with a hybrid option in our London office (1+ day/week)
- Annual company off-sites
- Company-wide performance reviews every 6 months
- Clear progression plans with opportunities to lead, grow, and challenge the status quo
- We’ll cover your OpenAI subscription
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
Share this job
View 63 more jobs at Cleo AI