Enterprise Customer Success Manager, Doppel
Online brand protection and anti-phishing platform
Be an early applicant
Online brand protection and anti-phishing platform
1-20 employees
Be an early applicant
1-20 employees
Company mission
To leverage AI to find and take down threats across social media, crypto, domains, and app stores.
Role
Who you are
- Educational Background: Bachelor’s degree
- Experience: 3+ years of progressive customer success experience, ideally within Cyber Security or SaaS technology-driven company
- Technical Skills: Understanding of LLMs and Social Engineering preferred, but not required
- Leadership Skills: We are looking for experienced CSMs that can lead by example
- Prioritization Skills: Ability to manage multiple priorities in a fast-paced setting. We are a rapidly growing start-up
- Communication Skills: Strong communicator who can effectively present to different customer stake holders, including legal, marketing, and cyber security professionals
- Problem-Solving and Analytical Skills: Ability to solve complex customer issues, and make strategic, data-driven recommendations that align with Doppel’s mission
What the job involves
- As an Enterprise Customer Success Manager (CSM) at Doppel, you will be responsible for managing and fostering long-term relationships with our clients
- You will ensure they achieve maximum value from the Doppel platform by proactively addressing their needs, identifying expansion opportunities, and advocating for their success within the organization, often navigating multiple stakeholders across the client's hierarchy to drive high customer retention and satisfaction
- Deep Customer Understanding: Thoroughly understand the customer's organizational structure, key decision-makers, business objectives, and pain points
- Strategic Onboarding: Develop and execute comprehensive onboarding plans for new enterprise customers, ensuring they quickly grasp the product's value proposition and critical features
- Stakeholder Management: Build relationships with multiple stakeholders across the customer organization, including end-users and executives across multiple teams, to align their needs with the Doppel platform
- Proactive Engagement: Regularly monitor customer usage data, identify potential issues, and proactively reach out to address concerns before they escalate
- Value Realization: Demonstrate the tangible business value customers are achieving through the platform, highlighting key metrics and ROI to maximize customer value
- Renewal & Expansion Focus: Identify opportunities to upsell and expand existing customer contracts by understanding their evolving needs and potential for further adoption. Maintain customer renewals and proactively identify risk to mitigate churn
- Customer Advocacy: Cultivate customer loyalty and actively encourage them to become advocates by conducting testimonials, case studies, references, and referrals
- Product Feedback Loop: Gather regular customer feedback through surveys, check-ins, and other mechanisms to identify areas for improvement and inform product development
- Collaboration with Internal Teams: Work closely with sales, product, marketing, ops and support teams to ensure seamless customer experience throughout the lifecycle
Our take
While the NFT space is often one that is enticing to investors and traders, there are persistent issues with fraud in the market. Cybercriminals are able to pass off any image as their own intellectual property, and while NFT marketplaces do abide by copyright laws this kind of fraud can be hard to spot before money changes hands. The damage to a brand's reputation and customer trust can be hard to rectify.
Doppel exists to solve this problem. Using an AI model trained to spot fraud and IP violations, it indexes NFT data across most of the major blockchains and flags potentially fraudulent NFTs. Trusted by Opensea, Dapper and numerous other marketplaces, Doppel scans over 1.5 million NFTs daily and has identified over 100,000 threats in the marketplace.
Doppel has raised significant funding, most recently in May 2022, just a few months after its founding. This investment is being used to scale Doppel's platform, develop its features and hire additional talent. While the NFT sector as a whole is going through a turbulent time, the applications of NFTs in new areas such as gaming and ticketing are not going unnoticed. Doppel is well placed to apply its product to any industry aiming to use blockchain technology securely.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
May 2022
$5m
SEED
Total funding: $5m
Company benefits
- Health, dental, & vision stipend
- Flexible vacation and work arrangements
- Generous equity
Company HQ
San Carlos, CA
Articles
Leadership
Kevin Tian
(CEO)Previously founded Ferryhome. Before that was Staff Engineer & Engineering Manager at Lyft and Senior Software Engineer with Uber.
Rahul Madduluri
(CTO)Before co-founding Doppel was the Co-founder & CTO of YakPak and Software Engineer at Uber.
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