Director of Partner Success, Abridge
$170-220k
+ Offers Equity + Offers Bonus
Powering deeper understanding in healthcare through purpose-built AI
Be an early applicant
Powering deeper understanding in healthcare through purpose-built AI
101-200 employees
Be an early applicant
$170-220k
+ Offers Equity + Offers Bonus
101-200 employees
Company mission
To power a deeper understanding in healthcare.
Role
Who you are
- 8+ years of Partner Success experience, with 6+ years leading dynamic teams
- Proven success in driving business results, measurable by client retention, expansion, and revenue growth
- Strong executive presence, communication, and negotiation skills
- Data-driven mindset with experience using CRM, analytics, and success platforms
- Experience thriving in a dynamic, hyper-growth company balancing strategic leadership with hands-on execution
- Strong understanding of the healthcare ecosystem and health systems
What the job involves
- As our Director of Partner Success at Abridge, you will be a vital leader in ensuring the satisfaction, adoption, and expansion of our solutions among our customers. You will also be a core leader on the commercial team and develop exceptional strategies to drive customer retention, increase revenue, and enhance the usage and expansion of Abridge products
- Lead and develop our scaling Partner Success team, promoting individual professional growth to stimulate team performance
- Uplevel existing team performance by implementing process improvements, playbooks, and best practices for partner relationships in partnership with Director of Partner Strategy and Operations
- Establish and track KPIs for partner health, retention, and revenue expansion using data-driven decision-making
- Work closely with sales, product, marketing, and more internal teams to align partner success strategies with company goals
- Provide partner feedback to the product and engineering teams to ensure our solutions evolve to meet market demands
- Support go-to-market initiatives and identify opportunities for partner-driven revenue growth
- Serve as an escalation point for the team to support them in driving engagement and satisfaction with their partners
- Ensure attainment of engagement growth goals and other KPIs. Deliver related reporting and recommendations
Our take
Summarizing key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.
This is where Abridge comes in, it has developed a HIPAA-compliant AI platform that transcribes, structures, summarizes, and provides insights from audio or transcripts of medical conversations. It claims to work across all specialities and offers patient-friendly summaries in easy-to-understand language.
Abridge aims to alleviate pressure on the healthcare system from the patient's perspective, a unique approach among healthtech startups. While companies like Inovia, DOUB, and DeepScribe focus on assisting physicians with medical transcription AI, they lack Abridge's patient-centric features, which are valuable in enhancing the patient experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2025
$250m
SERIES D
Feb 2024
$150m
SERIES C
Total funding: $457.5m
Company benefits
- Unlimited PTO, plus 12 national holidays
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Company HQ
Downtown, Pittsburgh, PA
Leadership
Shivdev Rao
(CEO)Alongside their work as a practising Cardiologist at the University of Pittsburgh Medical Center, they also served as Physician Advisor in Residence and ultimately EVP at UPMC Enterprises; co-founded DocDok; and worked as a co-architect on a healthcare project at the Kauffman Foundation.
Sandeep Konam
(CTO)Completed an MS in Robotics at Carnegie Mellon, then served as Senior Product Manager at UPMC Enterprises. Has delivered guest lectures at Carnegie Mellon, Stanford, and the University of Pittsburgh.
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