Director of Partner Success, Abridge

• 8+ years of Partner Success experience, with 6+ years leading dynamic teams
• Proven success in driving business results, measurable by client retention, expansion, and revenue growth
• Strong executive presence, communication, and negotiation skills
• Data-driven mindset with experience using CRM, analytics, and success platforms
• Experience thriving in a dynamic, hyper-growth company balancing strategic leadership with hands-on execution
• Strong understanding of the healthcare ecosystem and health systems

• As our Director of Partner Success at Abridge, you will be a vital leader in ensuring the satisfaction, adoption, and expansion of our solutions among our customers. You will also be a core leader on the commercial team and develop exceptional strategies to drive customer retention, increase revenue, and enhance the usage and expansion of Abridge products
• Lead and develop our scaling Partner Success team, promoting individual professional growth to stimulate team performance
• Uplevel existing team performance by implementing process improvements, playbooks, and best practices for partner relationships in partnership with Director of Partner Strategy and Operations
• Establish and track KPIs for partner health, retention, and revenue expansion using data-driven decision-making
• Work closely with sales, product, marketing, and more internal teams to align partner success strategies with company goals
• Provide partner feedback to the product and engineering teams to ensure our solutions evolve to meet market demands
• Support go-to-market initiatives and identify opportunities for partner-driven revenue growth
• Serve as an escalation point for the team to support them in driving engagement and satisfaction with their partners
• Ensure attainment of engagement growth goals and other KPIs. Deliver related reporting and recommendations

• Unlimited PTO, plus 12 national holidays
• 16 weeks paid parental leave, for all employees
• Flexible working hours — we care more about what you accomplish than what specific hours you’re working
• Remote work environment
• Equity for all new employees
• Generous equipment budget for your home office setup ($1600)
• Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup

Total funding: $457.5m

Summarizing key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.