Program Manager, Stripe

• We’re looking for folks who are laser-focused on metrics, seek to find the win-win with cross functional stakeholders, have demonstrated technical aptitude, and have incredible horsepower
• 5+ years in program management, preferably at high-growth technology company with a track record of top performance; more senior opportunities available for those with more experience
• A track record of leading end-to-end execution of projects/programs that deliver quantifiable business impact
• Experience distilling complex needs to clear solutions
• Demonstrated ability to learn the implications of new technologies and systems
• Strong critical thinking and data-analysis skills, including SQL capability
• Enthusiasm for diving deep to understand the root cause of issues
• Initiative to propose creative solutions to cross-functional partners, especially in an engineering and product environment
• A desire to work in a fast-paced environment while balancing multiple priorities
• Strong written and verbal communication skills with a talent for articulating user challenges

Desirable

• As an Ops Technology Program Manager, you will be responsible for deeply understanding Ops priorities and metrics, translating those priorities to tooling needs, and driving change at the intersection of Operations and our partner engineering teams
• Own problems from end to end, managing complexity to scope and execute tooling and product requests within SLA
• Understand user, agent, and partner organization pain points
• Utilize SQL to pull, analyze and articulate quantifiable business impact
• Translate business needs into technical requirements
• Work with Ops front line and engineers to debug technical issues
• Partner with the product and engineering teams to prioritize, pilot, and roll out new capabilities
• Assess and communicate implications of engineering developments to the Operations organization