Senior Staff Database Engineer, ServiceNow
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- We are looking for a strong database engineer with deep technical expertise, sharp logical reasoning, and the flexibility to thrive in a fast-paced, high-stakes environment
- If you are passionate about chasing down complex issues in large-scale distributed systems under real-world load, this role is for you
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience in database engineering in large-scale, enterprise environments — database-focused background required
- Deep PostgreSQL expertise including MVCC, transaction management, vacuum mechanics, WAL architecture, advanced query performance tuning, buffer management, and backup/restore
- Experience supporting large-scale, multi-tenant SaaS, PaaS, or cloud infrastructure platforms
- Strong Unix/Linux skills — file system navigation, permissions, process management, performance diagnostics
- Deep understanding of RedHat Linux internals with hands-on expertise diagnosing CPU, memory, and I/O issues at the OS level
- Experience with public cloud platforms (AWS, Azure, GCP)
- Strong problem-solving ability, logical thinking, and a genuine curiosity to understand complex systems end to end
Desirable
- Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred
- Scripting proficiency: shell, Python, JavaScript, Ansible
- Experience with schemas, replication, indexing, and query optimization techniques
- Familiarity with Kubernetes and CI/CD pipelines
- You are not a generalist. You are a database engineer first — someone who has spent years going deep on database internals in production environments at large organizations. You bring strong logical reasoning, adapt quickly to new problems, and are comfortable owning high-pressure incidents end to end
What the job involves
- Please Note: This role includes on-call rotation responsibilities
- Our SWAT (Software Action Team) ensures the production stability of customer applications and infrastructure services
- Our engineers are the last line of defense — production champions who own stability at every service level and act as the ultimate escalation point for internal and external customers
- In this role you will support the infrastructure by learning the platform from end to end
- Become an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis — both on-prem and on Hyperscaler
- Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale
- Develop observability tooling and automation to prevent recurrence of critical issues
- Influence infrastructure decisions that shape our multi-tenant cloud platform
- Mentor and collaborate with engineers across operations, support, and development
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 109 more jobs at ServiceNow