Senior Manager of Customer Support, FinQuery
SaaS Spend Management
Financial intelligence platform
Job no longer available
Financial intelligence platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To make lives easier by simplifying the complex with technology.
Role
Who you are
- Bachelor’s degree (focus in business, finance, computer science, or other related fields)
- 10+ years of professional experience, including a strong background in SaaS support or spend management operations
- Proven track record of success in SaaS cost reduction, customer satisfaction, and retention improvements
- Strong leadership, team management, and client advocacy skills
- Excellent communication, interpersonal, and presentation skills
- Analytical and problem-solving skills, particularly in the realm of software utilization and licensing
- Ability to prioritize and manage multiple tasks effectively, aligning them with strategic cost-saving goals
- Experience with SaaS spend management software
- Experience with ZenDesk
- Passion for customer service, technical optimization, and exceeding customer expectations
What the job involves
- We seek a visionary and results-oriented leader to join our team as a Senior Manager of Customer Support—SaaS Spend Management
- In this critical role, you will be pivotal in shaping the future of specialized customer support for our SaaS Spend Management product
- You will drive strategic initiatives focused on optimizing spend, lead complex projects, build strong client relationships, and ensure an exceptional customer experience
- Strategic Leadership: Lead and execute high-impact projects and initiatives that significantly improve the customer experience specifically around SaaS spend management and optimization
- Data-Driven Optimization: Analyze customer data and trends across SaaS usage patterns to identify strategic opportunities for cost reduction and efficiency gains; develop actionable plans with substantial organizational impact
- Team Oversight: Oversee and provide strategic direction to SaaS Spend Customer Support teams, fostering collaboration and ensuring alignment with cost-saving and client satisfaction goals
- Cross-Functional Collaboration: Partner with senior leaders and teams across departments (Sales, Finance, Engineering) to drive customer-centricity while promoting SaaS spend awareness and optimization across all touchpoints
- Financial and Technical Decision-Making: Make strategic decisions regarding customer support strategies, resource allocation, and the selection of SaaS spend management technologies, considering their long-term financial and operational impact
- Stakeholder Focus: Build and maintain strong relationships with key internal and external stakeholders, including clients, senior leaders, executives, and relevant industry partners. Advocate for the customer at all levels
- Industry Awareness: Stay current on SaaS spend management trends and best practices. Proactively implement solutions to address evolving customer needs and market challenges
- Culture Driver: Foster a culture of continuous improvement, innovation, and collaboration within the SaaS Spend Customer Support function and extend its influence across the organization
- Talent Development: Identify and cultivate talent with specialized spend analysis and optimization skills, supporting team career development and succession planning
- Technical Leadership: Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers’ environments operationally healthy and resilient
- The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from FSM
- Hands-On Leadership: Provide proactive leadership to the SaaS Spend Customer Support organization. Provide technical guidance and troubleshooting and ensure best practices are followed to optimize interactions with our customers
Our take
FinQuery, formerly known as LeaseQuery, is an intelligence platform that provides organizations with insights into what are often their largest areas of spend - leases, contracts and software subscriptions.
Through the platform, users can gain visibility into these areas of spend in one place, discover where their budget is going and make more informed strategic choices. Importantly, FinQuery is a collaborative platform meaning it connects multiple departments, reducing the need for time-consuming back-and-forth's.
Already, more than 36,000 professionals rely on FinQuery to make better business and financial decisions. The company has also raised an impressive amount of funding that will be used to accelerate product innovation and growth in order to stay at the front of the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive insurance
- 401k matching
- Flexible PTO
- Paid parental leave
- Learning and development program ($2K stipend)
- Cross-functional mentorship program
- Personalized success planning
- Flexible work from home options
- Relaxed dress code
- Diversity and inclusion initiatives
- Free lunch on Tuesdays & Thursdays
- Free gym access and wellness opportunities
- Lots of company swag
Company HQ
Perimeter Center, Sandy Springs, GA
Leadership
George Azih
(Founder & Executive Chairman)Worked in Accounting Research and Technical Accounting at Graphic Packaging International. Was also a Senior Auditor for Porter Keadle Moore and co-founded College Medium.
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