Customer Support Specialist, VTS
Commercial real estate technology solution
Job no longer available
Commercial real estate technology solution
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To unify owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties.
Role
Who you are
- To thrive in this role, you should share our passion for technology, with an aptitude for making sense of complex tech
- Strong interpersonal skills with an emphasis on teamwork, strong communication skills and comfortable working and making decisions independently, ownership, initiative, and integrity are a must for us
- We need someone with high energy who grows in a fast-paced, scaling company environment, with the flexibility to take on competing priorities
- Proven excellence in a customer service position, ideally within the SaaS industry
- Very strong analytical thinker
- Maintains composure under pressure
- Fast learner with a strong technical acumen
- Excels independently and in a team environment
- Strong oral and written communication skills
- Experience with a ticketing system, such as Zendesk, Zoho Desk, etc
- Nice to have: Experience with Jira, Looker
What the job involves
- As a Customer Support Specialist, you will play a vital role in delivering a world-class customer experience to our global client base and act as a key resource for platform expertise internally
- We pride ourselves in providing timely, professional and courteous support to the users of our platform
- We take a hands-on, proactive approach to customer service at VTS and this role is central to carrying out that mission
- You will be interacting with users from all levels of the industry, ranging from administrative users to top asset managers at some of the largest Commercial Real Estate firms in the world
- Your days will include a great deal of inter-team collaboration, a variety of new and challenging situations, and plenty of opportunities to help drive the growth of our team and organization
- Help our clients be the best at what they do by explaining the platform functionality and tools available to them
- Investigate and troubleshoot internal and customer reported issues
- Log defects and provide follow ups to the clients
- Work with other teams to ensure a consistent client experience
- Support our clients from the hours of 9am-6pm GMT
Salary benchmarks
Our take
Commercial real estate is a difficult business sector to plan for, especially for the largest firms managing huge portfolios of prime office space. Marketing, leasing, data analytics and retention efforts have traditionally required an array of different solutions, often poorly integrated with one another (if at all), and decision-making is often stymied by inaccurate reporting and inflexible, clunky tools.
VTS, a leading player in the commercial real estate tech sector, seeks to change this by unifying every real estate asset and function in a single platform. Combining marketing, asset management and reporting functions into a single interface, it also delivers data insights for decision makers to inform their investment and asset strategies.
VTS's user base has grown to over 45,000 commercial real estate firms including Blackstone, Brookfield Properties, and LaSalle Investment Management, and about 60% of the US's top quality office space is managed through its platform. Having raised a significant amount of funding it is investing heavily in research and development, sourcing strategic acquisitions and hiring additional talent.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2022
$125m
SERIES E
May 2019
$90m
SERIES D
Total funding: $304.6m
Company benefits
- Parental Leave: 16 weeks 100% paid parental leave for the primary caregiver and 6 weeks 100% paid leave for the secondary.
- Wellness: Dedicated monthly wellness events to promote physical and mental well-being.
- Exec coaching & mentorship: Extensive leadership coaching and mentorship offered through the year.
- Own a piece of VTS: Be an owner of the company you’re building with our equity packages.
- Never stop learning: VTS regularly hosts informal education sessions and provides an allowance for external courses.
Company HQ
Midtown South, New York, NY
Leadership
Nick Romito
(Co-Founder & CEO)Started his career in commercial real estate over a decade ago as a tenant rep and landlord broker at New York City’s Murray Hill Properties. Then went on to AM Properties before becoming the founder and CEO of Titan Advisors in 2009. Founded VTS in 2010.
Ryan Masiello
(Co-Founder)Started his career at Cushman & Wakefield, before getting recruited by JLL to help lead the firm’s business development efforts in New York, eventually becoming Senior Vice President.
Niall Smart
(Co-Founder & CTO)Previously co-founder and CTO at Hightower, and earlier was co-founder of Echodio, a Y-Combinator backed digital media startup that was acquired by RealNetworks in 2009.
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