Customer Success Manager, Dynatrace
French Speaking
Digital and application performance monitoring
Job no longer available
Digital and application performance monitoring
1001+ employees
Job no longer available
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- Minimum 3 year-experience in Customer Success for key accounts
- Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Excellent English and French (Spoken and written) language skills
- Solid technical understanding of cloud, new stack, and application performance technology
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc
What the job involves
- The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel
- The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Identify strategic, new business growth opportunities
- Build Dynatrace brand awareness and loyalty in assigned accounts
- Defend against competition in assigned accounts
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com
- Ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Coordinate account activities with sales teams for assigned accounts within territory
- Help customers understand our product roadmap and promote migrations as necessary
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a Trusted Advisor
Our take
Dynatrace is a software intelligence platform that provides monitoring and analytics solutions as well as automation capabilities, enabling clients to scale their applications automatically. Designed to help organisations better understand and optimise their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognised as a leading provider of software intelligence solutions, the Dynatrace platform is utilised by some of the world's leading brands, including 72 of the Fortune 100, to optimise their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
Company HQ
North Waltham, Waltham, MA
Leadership
Bernd Greifeneder
(Co-Founder & CTO)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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