Director of HR Operations, Alpaca

• 6+ years of experience as an HR generalist or higher with a strong emphasis on relationship building
• Proven experience in managing and supporting onboarding processes within a remote/distributed company
• Proficiency in HRIS (Bamboo a plus) and ATS (Greenhouse a plus) reporting
• Experience with ADP, TriNet, or Deel is preferred; experience with other PEOs is permissible
• Exceptional organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to handle confidential information with the utmost integrity
• Ability to meet deadlines and adapt to changing priorities in a fast-paced environment
• Cultural Sensitivity: Ability to navigate and appreciate diverse cultural backgrounds and perspectives
• Adaptability: Flexibility to adjust to evolving business needs and priorities
• Problem-Solving: Capacity to identify and resolve issues proactively and effectively
• Tech: Comfortable using various HR technologies and systems
• Self-Motivation: Ability to work independently and take initiative
• Collaboration: Strong teamwork and collaboration skills

Desirable

• In this role as an HR, your primary focus will be on the initial stages of the employee life cycle, from offer letter generation to pre-onboarding and through the first 90 days of employment
• You will play a critical role in supporting employees during this crucial stage, ensuring they feel welcomed, supported, and set up for success
• This position offers a unique opportunity to build strong relationships with new hires during an exciting phase of their journey
• A key aspect of this role is the ability to understand the nuances of employment agreements within our global presence
• You will confidently address a variety of questions related to benefits and support at Alpaca. Additionally, you will guide new hires on how to thrive in our dynamic, high-growth work environment
• This position offers an exciting opportunity to make a significant impact on our organization's growth and success
• If you are a passionate HR professional with a strong desire to support and empower employees, we encourage you to apply
• Support building of new foundational initiatives
• Able to discern and proactively identify areas to build out operating procedures
• Can take project with little advisement and move forward with regular check ins to redirect as learning company culture
• Prepare and distribute offer letters, ensuring timely manager follow-up
• Customize offer letters to comply with country/state-specific regulations
• Deliver a positive and engaging onboarding experience for all new hires
• Actively participate in new hire initiatives and projects
• Conduct regular follow-ups with new hires and their managers to ensure a smooth transition and adequate support
• Coordinate and facilitate virtual new hire orientation sessions for different regions
• Maintain accurate new hire and job requisition reports
• Proactively update management on onboarding progress and new hire status
• Oversee the entire onboarding process from offer acceptance to the 90-day mark
• Build out and support engagement programs for the company
• Promote company values and initiatives through daily interactions
• Provide exceptional internal customer service and support by taking ownership of all HR accountabilities
• Collaborate with department heads to identify, assess, and address employee needs and concerns
• Foster positive employee relations by being responsive, approachable, and trustworthy
• Ensure compliance with employment laws and regulations across our global workforce
• Uphold company policies and practices while exercising sound judgment in handling exceptions
• Partner with the VP of HR on payroll processing
• Perform other HR-related duties as assigned