Director of Renewal Strategy & Operations, NAVEX
$150-172.5k
Risk & compliance software and services
Job no longer available
Risk & compliance software and services
1001+ employees
Job no longer available
$150-172.5k
1001+ employees
Company mission
To build a safer, stronger, and sustainable future through smart risk management.
Role
Who you are
- Bachelor's degree in Finance, Business Administration, or a relevant STEM discipline
- 5+ years of experience in a leadership role in subscription renewal management or a similar field within the SaaS industry
- Analytical skills and ability to interpret data, identify trends, and make data-driven decisions
- Strong negotiation and contract management abilities, with a focus on maximizing revenue and minimizing churn
- Proven ability to lead and motivate a team, fostering a collaborative and results-oriented work environment
- Ability to drive cross-functional collaboration, establish credibility, be decisive and articulate issues clearly and concisely
- An inquisitive nature and exceptional attention to detail
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
- Familiarity with CRM and renewal management tools (e.g., Salesforce, Gainsight) is highly desirable
- A commitment to do the right things right
What the job involves
- Leadership and Strategy;
- Develop and implement a comprehensive renewal strategy, aligning it with overall business objectives and revenue targets
- Lead and inspire a high-performing team, providing guidance, coaching, and mentorship to ensure individual and collective success
- Collaborate cross-functionally with Sales, Customer Success, Legal, and Finance teams to align on renewal goals, identify growth opportunities, and mitigate churn risks
- Stay updated on industry trends, competitive landscape, and customer feedback to inform strategic decision-making and refine renewal strategies
- Renewal Process Management;
- Oversee the end-to-end renewal process, ensuring timely and accurate contract renewals, upsells, and expansions
- Implement and refine processes and tools to enhance efficiency, accuracy, and scalability of the renewal management function
- Develop and maintain strong relationships with key customers, understanding their business needs, and proactively addressing any concerns or challenges
- Collaborate with Sales and Customer Success teams to identify and resolve any barriers to renewal, including product adoption, customer satisfaction, or contract-related issues
- Data Analysis and Reporting;
- Define and track key performance indicators (KPIs) to measure the effectiveness of renewal strategies and identify areas for improvement
- Conduct in-depth analysis of renewal metrics, trends, and customer behavior to derive insights and propose actionable recommendations
- Prepare regular reports and presentations for senior management, highlighting renewal performance, revenue forecasts, and retention rates
- Customer Success and Relationship Management;
- Foster a customer-centric culture within the renewal account management team, ensuring a focus on customer satisfaction and success
- Collaborate closely with the Customer Success team to develop and execute proactive engagement plans that drive value for customers and increase renewal rates
- Identify and implement initiatives to improve customer onboarding, adoption, and overall satisfaction, working closely with cross-functional teams
Our take
Organisations in all sectors face changing and increasingly complex regulations. Compliance failures can lead not only to fines and sanctions, but also to reputational damage that can ruin years’ worth of careful brand building in minutes. Meeting this challenge requires establishing compliance metrics that are documented and auditable across functions, which is what NAVEX was founded to do.
The company consists of an integrated platform of GRC management software that provides businesses with the tools to navigate emerging risks, including those arising from ethical lapses and other bad behaviors which expose organizations to legal, operational, and reputational harm. It has the power to gain organizational insight, increase operational efficiencies, and make informed decisions with confidence. Its solutions are deployed by over ten thousand customers on all corners of the globe, and including over 90 of the Fortune 100.
NAVEX is in a strong financial position to expand its capabilities; its main priority for the following period is developing new software to solve current business challenges. As part of this initiative, it has launched a tool that automates and simplifies ESG Reporting, which has become essential for companies aiming to attract top employees and investors. Its growing presence in Europe led to the opening of a London office and Frankfurt data facility in 2023. An acquisition by a Goldman Sachs-led consortium grew the company's valuation to $2.5 billion in 2025. The future looks bright, then, for Navex.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Company benefits
- NAVEX is a fast growing company, highly reputable in the industry with a consistent pattern of profitability
- Our innovative products create real life impact for millions of employees worldwide
- NAVEX provides a path for clear job progression, led by a stellar training program
- Our company creates a culture where teammates are invested in company success, build belonging groups and enjoy the freedom to be socially inspired
- NAVEX understands that loved Ones matter. We foster a culture where rejuvenation is required, and there is ample community time
- NAVEX provides benefits with choice, numerous wellness programs, and pay transparency
Company HQ
Lake Forest, Lake Oswego, OR
Leadership
Bob Conlin
(Executive Chairman)Previously Chief Marketing Officer at Centive for 7 years and Senior Vice President, Marketing & Business Development at Accero Inc. for 2 years.
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