Associate Manager of New Verticals, DoorDash

Top Shopper Strategy & Operations

$109-155k

Salary is applicable to California and New York based candidates only and is partially dependent on location. In addition to base salary, the compensation package for this role also includes opportunities for equity grants

Mid and Senior level

Chicago

Los Angeles

New York

San Francisco Bay Area

Local food delivery platform

Job no longer available

Local food delivery platform

1001+ employees

B2CB2BMarketplaceFoodConsumer GoodsDeliveryeCommerce

Job no longer available

$109-155k

Mid and Senior level

Chicago

Los Angeles

New York

San Francisco Bay Area

1001+ employees

B2CB2BMarketplaceFoodConsumer GoodsDeliveryeCommerce

Company mission

To empower local economies by connecting food lovers with great local restaurants

Job

Company

Role

Who you are

You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking
You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team
You’re analytical. You’re comfortable building complex SQL queries across multiple data sources and have experience with data visualization and dashboarding tools
You have 4+ years of experience. You’ve succeeded in high-performing cultures (tech, operations, strategy, consulting, banking, or a related experience), and you’ve led teams to achieve audacious goals

What the job involves

The New Verticals team is all about expanding DoorDash beyond Restaurants, and helping deliver anything our Customers want
Our Shopper team focuses on how to make DoorDash the best place to order your groceries, convenience, alcohol and retail goods
You will define our Shopper strategy and how we manage grocery orders to perfection
You will analyze large sets of data to inform new strategic initiatives, product features and operational processes
By improving the shopper experience, you will be able to impact consumer behaviors, average order volume and operational costs
You will report into a Senior Manager on the New Verticals Strategy & Operations team
Lead. You will lead cross-functional work streams to develop an operating playbook to establish processes and guidelines to grow our Top Shopper program and ensure every Shopping order is done right. You will ideate new features and products to move our Shop & Deliver strategy forward
Build. You will build strategic initiatives that impact our Dasher/Shopper fleet at scale; this can vary from shopper rewards programs to shopper operational tactics. This means everything from high-level strategy to operational details
Strategize. You will help develop the strategy for how we bring groceries to consumers, achieving perfect quality every time. You will create quarterly and annual plans that push our business forward and are aligned with our product capabilities. You will help these teams identify opportunities for enhancing our existing product offering and methods to improve delivery quality
Collaborate. You will advocate internally for solutions to enhance the user experience. Where a product or operations solution is needed to unlock growth and reduce cost, you will advocate for those resources with your central partners
Analyze. You are familiar with SQL and love working with data to drive business decision-making

Our take

DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.

To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.

However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 10 rounds)

Jun 2020

$400m

SERIES H

Nov 2019

$100m

SERIES G

Total funding: $2.5bn

Company benefits

Company stock options
Work from home stipend
Unlimited paid time off policy
Work from home opportunities
Health insurance

Company HQ

Mid-Market, San Francisco, CA

Leadership

Tony Xu

(CEO)

Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.

Stanley Tang

(CPO)

Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job