Systems Operations Support Analyst, Yoto
£35-45k
Plus a generous share option programme
1+ day a week in office
Interactive audio platform for kids
Be an early applicant
Interactive audio platform for kids
101-200 employees
Be an early applicant
£35-45k
Plus a generous share option programme
1+ day a week in office
101-200 employees
Company mission
To help parents inspire the next generation of independent, creative minds.
Role
Who you are
- We’re looking for a curious, technically-minded Systems Operations Support Analyst to join our innovative team
- If you enjoy solving problems, improving processes, and learning how things fit together, this is a great opportunity to grow and be part of a friendly, forward-thinking company loved by families across the UK and beyond
- 2+ years in a similar IT support or systems coordination role
- Proven experience supporting multiple cloud-based tools in an admin or technical support capacity
- Confident managing tickets and contributing to process improvements
- Excellent attention to detail, organisation, and follow-through
- A service-first attitude, focused on resolving issues efficiently and professionally
- Friendly, proactive, and comfortable working with colleagues across the business
- Able to work independently and as part of a fast-paced hybrid team
- Strong working knowledge of Google Workspace, Okta, and MDM solutions
- Experience supporting MacOS and Windows environments
- Familiarity with service management tools (e.g. Jira, Zendesk, Freshservice)
- Understanding of automation and IPaaS platforms plus a curiosity about emerging tech (especially AI.) Nice to Have:
- Exposure to supply chain/logistics workflows
- Bonus: experience with Shopify and/or NetSuite
What the job involves
- You’ll be the go-to person for all things Systems Operations, managing support tickets, onboarding and offboarding and keeping internal systems running smoothly
- We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it!
- Forming part of the global Yoto Operations team, the Systems Operations Team is responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business
- Working closely with all teams in the wider business, the Systems Operations team ensures systems meet the business’s requirements as we scale so we are able to grow sustainably.
- The Systems Operations team is key in driving operational excellence - focusing on automating manual processes allowing Yoto to expand without continuous hiring, and theseamless integration between all of Yoto’s key platforms
- Act as the first responder for Systems Operations queries and issues
- Triage, resolve or escalate tickets using the team’s task tracker
- Progress tickets with clear updates, assigned owners, and realistic deadlines
- Maintain queue hygiene by reassigning, closing, or removing accidental tickets
- Review and improve the ticket submission form to reflect evolving needs
- Manage access and permissions in collaboration with our IT support partner
- Help manage Okta groups, permissions, application installs, and workflow setup
- Provide first-line support for platforms including Google Workspace, Okta, MDM tools, and Shopify
- Run monthly license checks with Finance using our asset and license management tool
- Conduct regular access reviews to ensure correct permissions across systems
- Assist in onboarding new platforms, including SSO setup and basic access configuration
- Support new starter and leaver processes, including basic onboarding/offboarding workflows
- Maintain email groups and carry out periodic reviews for accuracy and housekeeping
- Collaborate with business teams and our external IT provider to support shared processes and tooling
- Maintain and improve internal support content using Notion
- Create and update Service Management documentation, including SOPs and knowledgebase articles
- Circulate reports and updates to stakeholders as needed
- Support Systems Operations projects and provide general team support
- Ensure all responsibilities are carried out in line with team policies, training, and security standards
Salary benchmarks
Our take
A key development in the last 5 years has been a move towards screen-based kids entertainment like apps and streaming services. However, more recently there have been concerns that excessive screen time for children can be damaging to health and development. So, many consumers are looking for alternative products which will expose children to modernity without the drawbacks of many modern devices. This is the demand which Yoto is setting out to capitalise on.
Yoto's product - a screen-free audio platform - enables children to access features such as audiobooks, podcasts, and soundscapes via physical cards inserted into the device. The Yoto Player has received considerable early praise from consumers and from investors also, who granted Yoto considerable funding.
Perhaps the most difficult challenge for a business operating in the highly competitive children's toys market is keeping its product current. However, Yoto's software is fully customisable, meaning that alongside its library of content, parents can add their own audio files to the device to suit the interests of their children. This imbibes Yoto with a customisability that gives it an edge, especially as children's tastes change with age.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
11 people
Niamh Power, Tech Lead Manager
Our mission
Looking after Yoto's native iOS & Android apps, which allow parents to control and manage their players, their library and discovering new contentInsights
Company
Funding (last 2 of 3 rounds)
Jun 2024
$22m
GROWTH EQUITY VC
May 2021
$17m
SERIES A
Total funding: $42.4m
Company benefits
- Your birthday off
- Choice-based approach to where you work - we encourage everyone to come in to the office minimum once a month
- A Work from Anywhere policy giving you the opportunity to work from a different location for a temporary period
- Yoto player and starter pack of cards
- Company socials and celebrations, including our annual Yoto Fest
- 2x volunteer days a year
- 24/7 Employee Assistance Programme (EAP)
- Family-friendly leave
- 25 days holidays plus bank holidays
- Workplace pension
- Private Medical Insurance or Wellbeing Allowance
- Dental advice and guidance
- Income Protection
- Life Assurance
Company HQ
Somers Town, London, UK
Articles
Leadership
Ben Drury
(Co-Founder & CEO)He has extensive experience as a Non Executive Director for the likes of Marmalade and Intercede. Since 2016, he has also been a board member and investor for Pimoroni.
Filip Denker
(Co-Founder & CTO)People progressing
Beth is our wonderful Head of Product, she got promoted to the position after 2 years as a Senior Product Manager.
Niamh is our superstar Tech Lead Manager for the iOS team, she got promoted to the position after 18 months as a Senior iOS Engineer.
Diversity, Equity & Inclusion at Yoto
Clemence Strobl (Talent & People Manager)
- At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.
- We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated.
- We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators, and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion.
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