Community Manager, Judge.me

• At least 5 years of experience in community management or engagement, with a proven record of building or significantly contributing to an online community
• (Applications without clear references to communities built or managed will not be considered)
• A natural ability to connect with people and spark conversations that bring others in
• You dream big and find real satisfaction in bringing ideas to life - turning a vision for community into something real, vibrant, and meaningful
• Curiosity and empathy - you genuinely want to understand merchants’ needs and help them get more value from Judge.me
• Comfort with data - you can track what’s working, spot opportunities, and adjust your approach
• Have organised online or local events
• Excellent written communication and cultural awareness across global audiences

Desirable

• We’re looking for a Community Manager to engage and connect with our 600,000+ merchants worldwide. Our customers love Judge.me, but they’re not very engaged yet — and that’s where you come in. Your mission is to turn our user base into an active, thriving community that learns, shares, and grows together
• While working closely with Marketing, Support, and Product, you’ll be fully accountable for our community. This is an exciting opportunity, but it also comes with real responsibility
• You’ll be trusted to make the right decisions on where and how our community comes to life, so it’s essential that you already have solid experience in community management
• You’ll help to create a space where merchants can ask questions, share feedback, and inspire one another
• This role reports to the Chief Growth Officer
• Define and launch Judge.me’s first community strategy: from identifying where merchants naturally hang out (Slack, Reddit, Discord, Facebook, etc.) to building the right space for them to connect
• Be a builder: set up and grow our own community hub, shape its tone and culture, and create programmes that make members want to return
• Join and participate in external conversations: represent Judge.me in communities where eCommerce merchants already spend time (LinkedIn, Reddit, forums, etc.), adding value and building trust
• Work with our team to run real-world initiatives such as local meetups or virtual sessions that bring our merchants together
• Collaborate cross-functionally with Marketing, Customer Support, and Product to surface customer insights, close feedback loops, and inform decisions
• Track and report key community metrics such as engagement, sentiment, growth
• What success looks like:
• Our community programme is live, and we’ve identified the right spaces where our merchants want to engage
• We see consistent participation from power users, who actively contribute and help shape discussions
• You’ve established growth loops with the marketing team that continually attract new members and re-engage existing ones
• The community shows clear engagement and progression - casual users evolve into advocates and mentors
• You’ve successfully organised and hosted our first in-person events, creating opportunities for merchants to connect and collaborate
• Internal teams (Product, CS, Marketing) regularly use community feedback to inform decisions