Technical Support Engineer, HackerRank
$100-130k
+ A target 10% annual bonus tied to individual and company performance + Equity
Office located in Santa Clara, CA
Assesses developer skills for tech recruiters
Open for applications
Assesses developer skills for tech recruiters
201-500 employees
Open for applications
$100-130k
+ A target 10% annual bonus tied to individual and company performance + Equity
Office located in Santa Clara, CA
201-500 employees
Company mission
Accelerate the world's innovation.
Role
Who you are
- 2+ years of experience in a technical support or product support role for a SaaS platform
- Able to debug full-stack web applications and use developer tools effectively
- Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL
- Basic coding skills, can use Python or Ruby for automation or simple data validation tasks
- Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging
- Even better if you
- Communicate clearly and stay calm under pressure
- You exhibit a strong sense of ownership, knowing there are no handoffs
- Take pride in helping customers and teammates succeed
- You are curious, passionate, and do not tolerate inefficiency
Desirable
- Have a background in HR tech, developer tools, or assessment platforms
- Can build scripts and tools that accelerate and standardize troubleshooting
- Are familiar with AWS or GCP and observability tools such as New Relic
What the job involves
- As a Technical Support Engineer, you’ll support customers using HackerRank’s products and platform. You’ll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology
- Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone
- Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools
- Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes
- Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM
- Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions
Our take
Recruiting high quality engineers is a difficult process dominated by uncertainty. Quantifying the skills a candidate should have and then measuring them takes valuable time away from existing employees. HackerRank mitigates this by providing a platform for companies to hire and engineers with the right skills for them, facilitating a more efficient hiring process.
To increase the consistency of technical assessments they provide online coding tests and a platform for running technical screen interviews. These tools decrease the time to hire and help interviewers spot candidates whose CVs may have been overlooked. The platform has seen significant success, and major customers include Goldman Sachs, Wish and Snap.
Over the last few years, HackerRank has released an AI-powered insights product that delivers personalised recommendations on a company's hiring process to help them hire better, as well as a plagiarism detection tool to increase fairness in developer hiring. Impressive 2022 funding secured also means the company can continue to focus on accelerating the drive for technical hiring.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Mar 2022
$60m
SERIES D
Feb 2018
$30m
SERIES C
Total funding: $117.9m
Company benefits
- Every HackerRanker gets a MacBook Pro, monitor, mouse, and keyboard
- We invest in your professional development and provide annual funding for L&D courses
- Your well-being is our top priority. We offer access to numerous mental health resources throughout the year
- Bring your besties to HackerRank – and get paid when they join the team
- We offer comprehensive health plans and cover 100% of premiums for some plans
- You have the chance to share ownership of the company with employee stock options
- Wherever you’re located, we have programs to help you prepare for retirement
- We offer special benefits to ensure you’re engaged and set up for success while working remotely
- Need a new office chair? We offer a monthly stipend to support the tech setup of your choice
- We offer generous PTO plans for you to rest or treat yourself to the vacation of your dreams
- Work from home, the beach, or wherever you’re most productive as long as your tasks get done
- Enjoy company-wide days off and Limited Meeting Fridays to relax and recharge
Company HQ
Cupertino, CA
Leadership
Vivek Ravisankar
(CEO)Graduated from NIT Trinchy. Spent a year at Amazon as a Software Engineer.
Hari Karunanidhi
(CTO)Completed a Computer Science degree at NIT Trichy then worked at IBM as a software engineer for a year.
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