Customer Experience Associate, Peerspace
The annual hourly rate for this role is $25.00/hour + Equity
Marketplace for hourly venue rentals
Be an early applicant
Marketplace for hourly venue rentals
21-100 employees
Be an early applicant
The annual hourly rate for this role is $25.00/hour + Equity
21-100 employees
Company mission
To bring people together, starting with making it easy to find and book the perfect places to meet, create, and celebrate.
Role
Who you are
- Passion for problem solving and interacting with customers
- Excellent written and verbal communicator with attention to detail and grammar
- Strong interpersonal skills
- Comfortable asking for additional support when working through difficult cases
- Comfortable prioritizing across potentially competing opportunities/demands
- Able to pick up new technology quickly
- Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- Have a sense of humor and enjoy working with others.
- Previous successful customer service experience
Desirable
- Familiarity with CRM systems (Intercom)
- Previous experience with crafting online help resources
- Analytical skills
- Familiarity with third party marketplaces (e.g., Airbnb, VRBO)
What the job involves
- Peerspace is looking for a remote passionate customer service professional to join our growing Customer Experience Team.
- This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us.
- Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights. The hours are 9-6pm pst Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation
- First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
- Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
- Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment
- Independently work through a queue of tasks with an eye for process improvements
- Identify and execute on opportunities to surprise and delight our hosts and guests
- Identify trends and take an active role in delivering suggestions for process & product improvements
Our take
The growth rate of event and party space rentals is growing exponentially along with the everlasting need for exciting locations for film & TV productions. Peerspace is a marketplace for users to explore venues for both meeting and production needs. Likened to the Airbnb for hourly renting venues, the company has had around 3 million people bring their visions to life via Peerspace locations around the globe since founding in 2014.
Growing rapidly from the get go, Peerspace made its mission to find interesting spaces to market via it's site to encourage traffic from a certain demographic of creatives. The company’s 2023 rebrand has aligned the aesthetic of the company with its users. Fashion shoots, music videos and film shoots among other events like birthday parties are some of the exciting happenings inside the venues that Peerspace host on its site.
The company now stands as a leader in its market offering subscriptions like PeerspacePro which connects its agency partners to provide production crews with exclusive rentals and scouting support. The company’s customer base of Disney , Netflix and Vogue are just a few of the household names to use the service. We’re excited to see how the company continues to sift out the most exciting locations around the world and scale its endeavours.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2018
$16m
SERIES B
May 2017
$11m
SERIES A
Total funding: $45m
Company benefits
- 100% employee coverage of medical, dental and vision insurance
- $500 annual professional development allowance
- Discount on all Peerspace bookings
- Laptop, high res display, and stipend to setup home office
- Monthly cell phone and internet credit
- Coworking membership if needed (in lieu of home office)
- Access to the Peerspace network of inspiring spaces to do your best work
- Flexible take it as you need it time off policy
- Wellness Fridays observed company wide
- Annual in-person, all company offsites and team-building events (in Peerspace locations, of course)
Company HQ
Financial District, San Francisco, CA
Leadership
Kevin Yuann
(CEO)Joined Peerspace in 2024 as CEO. Previously they held the position of Chief Business officer at NerdWallet and Senior Director of Strategic Initiatives at Visa.
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